Location: Ireland (Swords)
Are you looking for that next step in 1st Line Support? Can you provide customers with excellent service, and understand IT 1st line issues?
Role Purpose
Provides technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction May be mobile or based on site at a customer building or campus. Works with little supervision and has limited specialisation or ability to work on a wider range of systems.
Key Accountabilities
Technical Capability. Works within a team on a broad range of products or systems with limited supervision. Carries out first level diagnosis, resolves problems on a small set of products, with limited support to meet the Service Level agreement. Rebuilds operating system from instructions to meet the Service Level Agreement.
Key Performance Indicators
Feedback from customers, Project Manager, Service Lines etc.
Project People is acting as an Employment Business in relation to this vacancy.
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