ProResp, Inc. Looking for Service Delivery Representative – Home Oxygen at Brantford, ON Full Time

Service Delivery Representative – Home Oxygen
Location: Brantford ProResp (Brantford Ontario)
Full-time Permanent Position (Monday – Friday 9:00am-5:00pm + rotational on-call)
Starting rate: $23- $23hr + benefits package + 3 weeks paid vacation

As a Service Delivery Representative with ProResp, you will assume responsibility for the delivery and maintenance of oxygen related equipment in and around a geographical region. In this role, you are a vital representative of our services in the community interacting directly with our patients and customers. Candidates must be willing to undergo training in home oxygen and TDG (Transportation of Dangerous Goods) and be agreeable to participate in applicable background checks as a condition of employment.

What We Offer:

• Full time, reliable employment with consistent hours
• 3 weeks paid vacation to start
• Comprehensive benefits including health and dental, pension, EAP (Employee Assistance Program), health spending account and more
• Paid sick days and annual wellness/floater day
• Paid overtime, paid on-call hours, paid on-call stand by hours
• Annual incentive payment program
• Company Growth Incentive program
• Annual Performance and salary reviews
• Providing a voice in employee surveys and open-door dialogue at all levels of leadership
• Company vehicle and smart phone
• A positive, ethical, and socially inclusive work environment that is supportive of professional development

Your Responsibilities:

• Delivery and maintenance of oxygen and oxygen related equipment
• Vehicle maintenance and inspections before and after use, compliance with policies and procedures and highway rules and regulations
• Ensures correct loading of the vehicle by identifying product requirements for the day and loading product materials with compliance to safety and legislative requirements
• Set up of equipment for new oxygen clients and delivery to existing clients
• Exemplary client care; interacting with patients to ensure their needs are being met, providing top quality service according to a daily schedule as well as accommodating unanticipated needs.
• Participate and be available for the shared on-call rotation – for emergencies that occur outside of the regular 9-5 office hours.
• Instruct clients in equipment operation and safety procedures
• Appropriately complete necessary documentation as required
• Undergoing required training for the delivery and maintenance of oxygen equipment

Role Requirements:

• Valid G Driver’s License with satisfactory driving record (at least 3 years)
• Exceptional customer service skills and ability to interact with patients
• Proven ability to work safely in a physically demanding environment, i.e., lifting up to 60 lbs on a regular basis, pushing and manipulating weights up to 100lbs.The nature of this role requires that you successfully complete a pre-placement Functional Assessment test as a condition of employment to ensure that you can meet these essential duties of the role.
• Ongoing satisfactory vulnerable sector screening required.
• Clean shaven where a respirator seals to the skin of the face or neck when the use of a N95 respirator is required during the course of duties for worker protection.

Education: Secondary school graduate at minimum.

ProResp is committed to providing a safe work environment. All staff, students and volunteers working at ProResp are required to provide proof of their completed COVID-19 vaccination.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at 519-686-2615.

To learn more about our company, visit our website at www.proresp.com.

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