Protocol Personnel Services Ltd Looking for Technical Help Desk Support Level 1&2 at Grafton, Auckland Full Time

The role in brief

Join the best IT support team! learn heaps on the job, receive technical mentoring and gain major IT Industry Certifications which will help set your tech career on to fast-track. Based in Grafton Auckland as a Service Desk Analyst you’ll be providing level 1&2 Technical Support to external mid-sized business customers all over New Zealand via email, phones, Teams, messaging and more technologies. If you’re ready to start a new role asap that’s perfect, if you have to give notice that’s ok too.

• This is a full-time permanent role, working 40 hours per week
• Provide Level 1 & 2 Support to business customers
• Phone, email, messaging and more
• Support Windows, AD, O365, MS Server and so much more
• Great induction and training program
• Gain further training & certifications on the job
• Opportunities for promotion & growth into other teams

 What’s in it for you 

• Clear career growth path options for your future
• Be part of a great team & company culture
• Brilliant Induction & training program to get you started
• Support Windows, AD, O365, MS Server and more
• Exposure to a broad technology set
• Work for an “A” list tech co that will look great on your CV
• This super employer will pay for your new IT Industry Technical Certifications
• Great technical coaching and mentoring

About you – you’ll have a passion for information technology and enjoy providing your clients with great technical support & solving their technical issues. 

• Windows 10, AD, O365 support skills
• 6 to 18 months of IT Helpdesk or IT technical support in a similar environment
• Bachelor’s Degree, Diploma or Similar tertiary qualification related to Information Technology 
• Great people skills
• Customer-Centric attitude
• Friendly & hard working
• Strong technical aptitude
• Fast learner of new technologies

All you need is 6 to 18 months of IT Support experience from a Service Desk or Tech Support environment & want to learn and progress your IT Career. This role could lead to promotions into other teams and brilliant career growth opportunities with paying excellent $$.

How to apply: 

To apply or enquire about the position please contact Megan Wall from Protocol Personnel on 021 844237 or email [email protected] 
 
Please note that all applications are reviewed but only shortlisted candidates will be contacted.

Applicants must have the ability to work in New Zealand