Public Consulting Group Hiring for Business Analyst – Education at Salem Full Time

Overview

Public Consulting Group, Inc. (PCG) provides management consulting and technology services to help public sector education, health, human services, and other government clients achieve their performance goals and better serve populations in need. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has more than 2,200 professionals in 55 offices around the U.S. and in Montreal, the UK and Poland. The firm draws on more than three decades of consulting to public sector clients in all 50 states and Canada to deliver best-practice solutions and measurable results to state and local public agencies, state-operated facilities, and private providers that do business with government agencies. PCG is committed to a diverse workforce which is a reflection of our clients and the people they serve. Our organizational culture attracts and rewards people who are results-oriented and interested in making an immediate impact on their community as well as their own career.

Responsibilities

Duties & Responsibilities:

• The Business Analyst works in a deadline-oriented, fast paced environment as part of a professional, client focused team consisting of consulting and operations staff.

• The teams’ goal is to provide superior service to education sector clients, implementing and managing technology solutions for student success management, data management, and other technology and education consulting services.

• This position will serve as a liaison between client needs and software development team, including creating system Business Requirements Documents (BRDs), system testing and release, data integration, troubleshooting, and reporting.

• The Business Analyst position requires a self-starter who can quickly learn our web-based technologies and support clients through project implementation, training, and ongoing maintenance.

• TheBusiness Analystwill work with the Southwest team to support client communication, change management requests, as well as organizing client deadlines and executing client deliverables.

• This position revolves around technology, software development lifecycle, and project management.

PCG will provide the new Business Analyst with a comprehensive, challenging training plan to ensure:

• Within first 30 days, understand and articulate PCGs existing clients in Southwest and available services within PCG’s products and services.

• Within 60 days, understand and articulate the framework for establishing successful client relationships and PCG’s approach to maintaining client success.

• Within 90 days, ability to confidently lead existing and prospective client engagements and other team-wide responsibilities as necessary.

After the implementation of a successful training plan, the Business Analyst can expect to focus on project management, client support, and internal processes with at least 80% focus, including:

• Oversees and coordinates multiple engagements across the team to ensure client deliverables are met in a timely manner

• Provides high quality project management and client support

• Investigates and analyzes prospective client operational processes, provides recommended solutions, manages implementation, and provides ongoing maintenance and support to clients

• Communicates with clients and other stakeholders to improve our services

• Identify and evaluate the risks associated with program activities and take appropriate action to control risks

• Assists Supervisor and Manager in aligning the business development strategy with product/service development

• Supports business development and lead generation activities

• Coordinates and monitors proposal responses/solicitations and ensures on-time, complete delivery of proposals

• Serve as a primary point of support with new and existing clients, as assigned

• Coordinate teams to prepare for written status reports and materials for new clients; present status reports in client meetings

• Support project growth and marketing initiatives as assigned

• Positively contribute to the team, office, region, and firm culture, community, and environment

• Other responsibilities as necessary will make up the remaining 20%

Qualifications

Required Experience:

• A Bachelor’s Degree is required.

• 2-5 years of related experience with proven ability to help lead a multidisciplinary team and drive client satisfaction and growth;

• Software project management experience is preferred.

• Experience with Business Requirement Documents (BRD) is strongly preferred.

• School (K-12) experience is a plus.

Required Skills:

• Strong analytical and problem-solving skills, including the ability to analyze and organize data.

• Experience supporting all phases of the development life cycle including but not limited to gathering business requirements, writing specifications, managing development tasks, testing and training.

• High comfort level with web applications – navigating, discussing, envisioning

• Attention to detail and ability to work with large data sets, using Excel or comparable tools.

• Excellent organizational, oral presentation and written communication skills.

• Strong project management experience and familiarity with planning deadlines and deliverables.

• Proficiency in MS Office products including PowerPoint, Access, Excel and Word.

• Positive attitude and demeanor; showing initiative, enthusiasm, and strong willingness to learn

• Able to multi-task and work independently while also integrating well within a team environment.

Other Requirements:

• Travel to client sites (approximately 10 – 25%) required pending COVID-19 restrictions.

#LI-remote

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

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Job Locations US | US-TX-Austin

Posted Date 10 hours ago (8/29/2022 11:49 AM)

Job ID 2022-8542

# of Openings 1

Category Consulting

Type Regular Full-Time

Practice Area Education Services

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.