Public Consulting Group Hiring for Training Operations Manager at Honolulu, Hawaii Full Time

Overview

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, technology, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG employs approximately 2,000 professionals worldwide—all committed to delivering solutions that change lives for the better. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals to better serve populations in need. PCG’s seasoned professionals offer proven solutions to help agencies design and operate programs, services, and systems. To learn more, visit http://www.publicconsultinggroup.com/humanservices/ .

PCG is committed to a diverse workforce; a reflection of our clients and the people they serve. Our organizational culture attracts and rewards people who are results-oriented and interested in making an immediate impact on their community as well as their own career.

Responsibilities

We are seeking a motivated and proficient Training Operations Manager to help lead large, multi-year training initiatives for our clients. The ideal candidate will be a skilled project manager that is able to effectively and efficiently manage the day-to-day operations of a training project and serve as the main point-of-contact with our clients. The Training Operations Manager will oversee and support the work of project staff—including curriculum developers, trainers, coordinators, and data analysts—to effectively deliver the project for our clients. This position requires a high level of organization and responsiveness to the needs of our clients. Experience with government agencies and/or human services organizations is preferred but not essential.

Specific Responsibilities:

• Serve in a client-facing role, leading the operations of large statewide training initiatives to achieve client goals

• Manage the operation of a training initiative from end-to-end including:

• Oversee curriculum development by skilled training content developers

• Schedule training sessions (in-person and virtual) and manage trainer schedules

• Recruit trainees

• Register trainees via online registration tools

• Oversee the successful delivery of training by skilled training staff

• Deliver pre- and post-session communications to training participants

• Report on the results of training and learning events to PCG clients

• Oversee training project teams—including curriculum developers, trainers, coordinators, and data analysts—to successfully deliver training activities and meet project objectives

• Provide ongoing performance management for staff on project teams, including coaching and feedback on effectiveness

• Manage relationships with PCG sub-contractors that support the delivery of training projects

• Assist in creation and maintenance of staffing plans and budgets for training projects

• Create and implement training recruitment plans and strategies, to ensure appropriate levels of attendance at training and learning events

• Produce polished reports for clients on the outcomes of training project activities

Qualifications

Required Skills:

• Leadership ability – Confident and commands respect and trust among colleagues and clients

• Excellent project management skills

• Knowledge of commonly used training concepts, practices and procedures

• Experience scheduling and managing the logistics of a high volume of events – preferably training or learning-focused events

• Ability to leverage the experience of colleagues with other functional or subject matter expertise to meet the needs of a project

• Strong interpersonal and customer service skills; including organized and responsive communication

• Excellent oral and written communication skills

• Detail-oriented and able to plan training schedules and logistics

• Effective problem-solving ability, including the ability to maintain a solution-oriented mindset when dealing with unexpected barriers or challenges

• Understanding of and experience with effective project budgeting

• Knowledge of MS Windows, Excel and Word

Preferred Skills:

• Knowledge of health and human services industries, preferably in the Medicaid, aging and disability services, or vocational rehabilitation services spaces

• Understanding of person-centered thinking, practice, and planning

• Proficient in Microsoft applications, including SharePoint and Teams

• Proficiency in Zoom and comfortability with using video conferencing platforms

• Experience with or ability to quickly learn how to use online event management tools

• Ability to create marketing communications materials

Experience:

• Bachelor’s degree preferred or equivalent experience

• 5+ years training, project management, or related experience

• Project Management Professional (PMP) certification (preferred)

• Knowledge or experience with health and human services organizations and/or government agencies, particularly human services programs (preferred)

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EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employmentregarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programsare based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

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Job Locations US

Posted Date 17 hours ago (11/16/2022 2:39 PM)

Job ID 2022-8821

# of Openings 0

Category Operation Support

Type Regular Full-Time

Practice Area Human Services

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.