Publisher’s Circulation Fulfillment Hiring for Customer Service Admin (Queens, NY) – PT at Maspeth, New York Full Time

Customer Service Admin (Queens, NY) – PT

Job Details

Level

Entry

Job Location

[0024] Plant 24 – Queens – Maspeth, NY

Position Type

Part-Time

Salary Range

$15.00 – $15.00 Hourly

Travel Percentage

None

Job Shift

Morning

Job Category

Admin – Clerical

Description

Work Schedule

27 hours per week

Sun: 7:00 AM- 11:30 AM

Mon: OFF

Tue- Sat: 7:00 AM- 11:30 AM

Job Summary

The Customer Advocate serves as PCF’s primary point of contact for clients to ensure timely, professional and satisfactory service.

Essential Functions & Responsibilities

• Serves as liaison between clients with respect to service issues.

• Serves as a conduit between the subscribers to communicate service issues.

• Effectively communicates escalated or unresolved subscriber or client issues to leadership in a timely manner.

• Provides timely feedback to PCF management team regarding service issues or customer concerns.

• Conducts all interactions in a positive and professional way.

• Takes initiative to effectuate service issue resolution.

• Receives and enters data into various systems.

• Accurately completes administrative duties such as call logs and various reports.

• Meets deadlines and reporting expectations.

• Other duties as assigned.

Qualifications

Essential Qualifications

Competencies

Action Oriented

Customer Focus

Functional / Technical Skills

Composure

Integrity and Trust

Listening

Knowledge, Skills & Abilities

Technical and Functional

• Excellent verbal and written communication skills

• Understanding of PCF’s client and Delivery Service Provider relationships

• Ability to navigate various IS applications

• Basic knowledge of Microsoft Office applications

• Ability to operate basic office equipment

  Required Physical Abilities

• Ability to be both stationary for extended periods of time as well as sit, stand and move about a warehouse-like facility

• Ability to enter data for various IS applications

  Working Environment

• Flexible schedule to include weekends

• Maintains a clean and organized work environment

  Experience, Education and Certifications Required

  Experience Required

• Customer service experience preferred