26435BR
Position Title:
Associate Customer Technical Support Analyst – LAN/WAN
Department:
Publix Technology
Location:
Lakeland, FL between Orlando and Tampa
Description:
The primary responsibilities for this position include:
level 1/2 troubleshooting of the Publix Network Infrastructure
monitoring and responding to alerts from networking devices
working directly with Telco venders on Circuit outages
escalating high severity and chronic problems to the management
answering phones and log incident records.
Req ID:
26435BR
State:
Florida
Frequency of Pay:
Weekly
Travel Frequency:
0%
Minimum Base Pay:
18.95
Additional Information:
Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
Relocation/Household Good Shipment Allowance will NOT be provided.
Please note that Publix will not sponsor any hire for this position for an H-1B visa or permanent residence.
Address:
3045 New Tampa Hwy
City:
Lakeland
Year End Bonus:
To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.
Maximum Base Pay:
26.40
Required Qualifications:
High School diploma or its equivalent experience
experience working with Routers, Switches, DATA/Voice Circuits, and Wireless technologies
Preferred Qualifications:
CCNA, CCENT, CCNP certifications
experience supporting IP office telephone systems
experience working with trap receivers and tracing tools
experience working with industry standard network cabling (Cat5, Cat6, Fiber Optics)
experience working in an organization utilizing formal processes such as Change Management, Incident/Problem Management and Disaster Recovery
Potential Annual Base Pay:
39,416 – 54,912
Zip Code:
33815-3468
Benefits Information:
Employee stock ownership plan that contributes Publix stock to associates each year at no cost
An opportunity to purchase additional shares of our privately-held stock
401(k) retirement savings plan
Group health plan (with prescription benefits)
Group dental plan
Group vision plan
Sick pay
Paid Parental Leave
Long-term disability insurance
Company-paid life insurance (with accidental death & dismemberment benefits)
Tuition reimbursement
Vacation pay
Free hot lunches (buffet-style) at facilities with a cafeteria
Paycheck direct deposit
Credit union
Access to over 50 discount offers including discounts on computer, vehicle and wireless purchases
6 paid holidays (associates can exchange the following holidays with their manager’s approval: New Year’s Day, Memorial Day, Fourth of July, and Labor Day).
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