PwC Hiring for PwC Tech – Product Owner/Program Lead (Fixed Term) at Melville Full Time

Specialty/Competency: IFS – Information Technology (IT)

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 20%

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Policy, Strategy, and Leadership – Practice Support team provides strategic oversight, manages operations, and develops policies for all aspects of PwC’s Information Technology team.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Director, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Support team to disrupt, improve and evolve ways of working when necessary.

• Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations.

• Identify gaps in the market and spot opportunities to create value propositions.

• Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments.

• Create an environment where people and technology thrive together to accomplish more than they could apart.

• I promote and encourage others to value difference when working in diverse teams.

• Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders.

• Influence and facilitate the creation of long-term relationships which add value to the firm.

• Uphold the firm’s code of ethics and business conduct.

The IT Programme Leader delivers IT global programmes and services in accordance with Global IT processes & governance for project and operational targets. Supports Business Programme Leaders in managing the solution life cycle with a team of Solution Architects, Business Analysts & Development resources and Service operations.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

High School Diploma

Minimum Years of Experience :

8 year(s) of progressive roles leading IT transformation that include operations, policy, and business strategy.

Preferred Qualifications :

Degree Preferred :

Bachelor Degree

Preferred Fields of Study :

Information Technology, Computer Systems Analysis, Management Information Systems

Preferred Knowledge/Skills :

Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in the following areas:

• Delivering change management strategies and IT transformation initiatives along with considerable operational experience in applying these;

• Working in a global organisation and an understanding of cross cultural communications issues;

• Developing and managing an operating budget that supports agreed-upon goals and service levels;

• Managing Service Level Agreements (SLAs) and the development of dashboard reporting, usage statistics, administrator actions and other service-relevant data;

• Implementing the delivery or directing the delivery of work in the areas of Enterprise Architecture, PMO, Communications & Change Management and Portfolio and Investment Management; and,

• Responding to staff questions/comments to Leadership and drive strategy.

Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in the following areas:

• Collaborating and influencing stakeholders to meet their specific business requirements;

• Identifying business issues and liaise with relevant IT leaders to maintain alignment between the IT initiatives and the current and future direction of the firm;

• Understanding Direct Account Management services for an assigned initiative, cluster or subset of territories on behalf of local or global IT to optimise customer service satisfaction levels;

• Utilizing technical security operations and information security standards, such as the ISO 27001 information security standard;

• Building effective relationships with key stakeholders including Territory Senior Partners, local IT leadership and other customers as appropriate;

• Communicating agreed Service Level Agreements (SLAs) and conduct investigations or analysis on variations from expected performance levels;

• Seeking opportunities for improvement within role, processes, team and the IT organisation as a whole continuously;

• Driving continuous service improvements for the customer and end user experiences, influencing others internally and externally through both direct and indirect reports;

• Displaying customer focus background with commercial awareness and strategic thinking capability; and,

• Providing high levels of customer service to IT users in a large organisation.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado’s Equal Pay for Equal Work Act: https://pwc.to/coloradoifsdirector.

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