Pyramid Hotel Group Hiring for Banquet Captain at Spartanburg, South Carolina Full Time

At the Spartanburg Marriott we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Spartanburg Marriott can mean for you!

At the Spartanburg Marriott, we are looking for people that have a passion to serve others! Our events at our hotel provide great exposure of our venue for receptions, meetings, trainings and even reunions. It’s our place to really shine so that the word of mouth will bring in additional business! To do this we have to have the right team in place where everyone is a team player focused on quality, service delivery, and timeliness.

The primary purpose of the Banquet Captain is to provide guests with an excellent banquet experience, by planning and implementing the serving details for the event. The Banquet Captain is responsible for the supervision of the Banquet staff and coordinates all food and beverage service with the Banquet Manager to ensure excellent guest service.

The Banquet Captain will be tasked with the following duties, responsibilities, and assignments:

• Directs setting up for tables correctly and uniformly in assigned area using clean pressed linen, clean unspotted silverware, clean china with no chips or cracks, clean unspotted glassware;

• Confirm the table complements (salt, pepper, sugar, breadbaskets, etc.) have been properly cleaned and filled;

• Plans the serving order and orchestrates its completion in a timely, quiet and courteous manner;

• Ensures the servers are ready to serve the meal when its prepared;

• Set-ups, serves and/or breaks down coffee breaks, receptions, other special functions as assigned;

• Maintain communication with the guest contact person for guest needs;

• Set-up, operate and dismantle audio-visual equipment;

• Be familiar with and maintain knowledge of maintenance and usage of all Audio-Visual equipment;

• Able to perform job of Banquet Associate and Banquet Bartender;

• Able to understand departmental forecasting to ensure appropriate staffing level ;

• Assist Banquet Manager or All Purpose Manager with scheduling, training staff, and inventory;

• Ensures service standards are being followed and takes corrective action when they are not;

• Guide, direct, and motivate banquet staff;

• Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and

• Any and all other work as required to complete the primary purpose of the position.

Prior Experience:

• Previous customer service experience

• Six months of banquet food service experience

• Prior leadership experience preferred

• High School diploma or equivalent

  Physical:

• Ability to lift, pull and push up to 50 pounds.

• Ability to bend and squat repeatedly. Ability to walk and stand for duration of scheduled shift

Other:

Must be flexible to working days, early mornings, evenings, nights, weekends and holidays

Opening ID: 2022-16798

External Company URL: https://careers-phg.icims.com

Street: 299 North Church Street