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New Zealand
Qantas Airways Limited Looking for Contact Centre Team Leaders at Auckland City, Auckland Full Time
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Multiple opportunities to step up and lead a team of Contact Centre consultants
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Together we’ll challenge ourselves to reimagine the customer experience, and work hard to connect and build trust
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Full-time hours covering a 24 hour / 7 day roster
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Located at Auckland Contact Centre
Our Contact Centre looks after the travel needs of over 36 million passengers each year, recognising our customers as individuals by caring for each and every requirement. Change is seen as an opportunity to improve. As a team, we rally together like no other, making each other feel supported, included and valued.
At Qantas, we are known for our unique spirit, friendship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best. Being part of a business that’s constantly changing challenges us to think and move on our feet quickly. Our agile way of working enables us to be responsive to business requirements and helps us to deliver exceptional outcomes.
The flexibility of our platforms allows our team to work quickly in a way that suits them. As a Contact Centre Team Leader, you will be responsible for leading and developing our people and engaging appropriate strategies to ensure a skilled and capable workforce. As a role model for our Contact Centre Consultants, you will act as a mentor and coach for 15-17 direct reports to drive team engagement, open communication and flexibility.
You’ll have –
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Proven supervisory and leadership experience
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The ability to adapt to change, think on your feet and work under pressure
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Demonstrated commitment to team engagement
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Excellent written and oral communication skills
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Literacy with Contact Centre operations
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Flexibility to work on a 7 day rotational roster basis
In this busy environment, you’ll be constantly learning as you go. We’re surrounded by brilliant people, each of us teaching and contributing in different ways.
Please note: Under the Qantas Group
COVID-19 Vaccination Policy all Australia-based new employees of a Qantas Group entity must be fully vaccinated with an Approved COVID-19 Vaccine and provide Evidence of Vaccination by uploading your Digital Vaccination Certificate to Workday (our HR information system). There are different compliance dates for different workgroups under the policy. You will be provided with relevant information, including the compliance date during the recruitment process.
COVID-19 Vaccination Policy all Australia-based new employees of a Qantas Group entity must be fully vaccinated with an Approved COVID-19 Vaccine and provide Evidence of Vaccination by uploading your Digital Vaccination Certificate to Workday (our HR information system). There are different compliance dates for different workgroups under the policy. You will be provided with relevant information, including the compliance date during the recruitment process.
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restrictions or sponsorship.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.
