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Canada
Quadient Hiring For Bilingual Customer Service Representative at Markham, ON Full Time
Customer Service Representatives are responsible for answering inbound telephone calls from customers in a positive professional manner. Resolving or re-directing inbound customer calls as required to ensure customer satisfaction. They will assist in dispatching service calls and providing front line customer service for all customer issues related to: deposit, credit inquiries and processing
sales for supplies. Customer Service Representatives will follow-up where possible to ensure customer issues are addressed in a timely manner.
sales for supplies. Customer Service Representatives will follow-up where possible to ensure customer issues are addressed in a timely manner.
Growing together every day
As a market leader in tailored customer communications, Quadient is a thriving and ambitious organization. We’re constantly changing and evolving to be better at what we do. As a team, this means unrivalled scope to develop and grow your career. Whether you are already experienced or just starting out in your career, Quadient is a place where you can unleash your true potential. We call it: The Power Of You.
As a Customer Service Rep. you will be responsible for things like:
- Receives and processes incoming calls in an effective and efficient manner, and assists in managing the call flow, including fluctuation in call volume.
- Determines the purpose of incoming calls and provides front line customer support and/or redirects the calls as appropriate.
- Provides front line customer support, which may include: addressing tier-one technical queries; o dispatching service calls to Technicians; liaising with the technical team on status of service issues; answering all invoices and credit related inquiries; processing wire transfers, direct deposits and credit card payments.
To be a successful Customer Service Rep.:
- Must be able to write and speak both English and French.
- One year of previous customer service and/or order processing experience in a call center or customer service position.
- Working knowledge of Microsoft Word and Outlook with the aptitude to learn new systems quickly.
Benefits:
Quadient Offers Comprehensive Benefits Packages
We want Quadient to be a place where we are all able to bring our whole selves to work and where our differences are embraced and celebrated. We operate in diverse areas, cultures and communities; our customers are as unique as we are.
Quadient is an Equal Opportunity Employer, and all qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.
About Quadient
At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages.
Every day – we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world’s most meaningful customer experiences.
Disclaimers:
Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. Please do not forward resumes to our jobs alias, Quadient employees or any organization location. Quadient is not responsible for any fees related to unsolicited resumes.
We thank all applicants in advance for their interest but regret that only candidates under consideration will be contacted. We are an equal opportunity employer. Quadient Canada is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
As part of our commitment to accessibility for all persons with disabilities, Quadient Canada welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
