Quadient Hiring for Manager, Professional Services at Albany, New York Full Time

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At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .

People-powered

Quadient helps people connect with what matters, thanks to solutions that enable our customers to create meaningful and personalized interactions. Want to commit your talent to an organization that truly values your contribution? Looking for a place where you can be a game changer, innovate, and unleash your true potential? We call it: The Power Of You .

* *Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time**

The Professional Services Manager is tasked to lead the resources assigned to a professional services team and manage the operations within. This role is responsible for attaining revenue targets, in the form of delivered billable hours. Additionally this role is responsible for the scoping and positioning of new services engagements within the practice verticals. The incumbent will act as a key point of contact for Sales, Pre-Sales and PSO on opportunities within designated vertical. This role directly supports the sales cycle via internal knowledge transfers, solution reviews and executive-level prospect meetings.

Your role in our future:

The Professional Services Manager is a vital element within the professional services division. This means that the following requirements must be achieved:

• Fluent spoken and written English

• Exceptional verbal and written communication skills

• 8 to 10 years of experience in systems applications consulting

• A bachelor’s degree or a recognized equivalency

• Experience selling consulting / delivery services is a plus

• Strong background in mid-market and enterprise-level Project Management

• Demonstrated experience translating customer business requirements into solutions

• Strong experience in Change Management and Business Process Mapping

• Excellent client management skills and the ability to work with customers to develop and manage an implementation plan

• Previous services sales experience; comfortable interacting with executive managers

• Consulting and management experience in a SaaS environment is a plus

Your Profile:

The Professional Services Manager is entrusted with the following tasks:

• Managing a team of resources, as well as handling all resource planning and staffing for a broad range of services engagements, maximizing billable utilization

• Hiring, training and managing a team of new and experienced resources to fulfil team objectives

• Ensuring team billable utilization targets are met

• Supporting the sales cycle through scoping and approval of engagements, Executive-level prospect meetings and Solution reviews

• Using a variety of global resources to ensure implementations are high quality, on-time and on-budget

• Developing and managing intellectual capital and knowledge items to differentiate Quadient ICA PSO and improve service delivery

• Managing the service portfolio to ensure service offerings are tailored to vertical requirements

• Expanding sales within the existing customer base

• Becoming a trusted adviser to the Customer through the implementation lifecycle and beyond

• Working with the Account Management and Client Management teams to promote user adoption and effective use of Quadient solutions, and to support renewal efforts

• Collaborating with Quadient partners during services engagements

• Responsible for adhering to highest quality standards in project delivery

• Managing executive-level customer relationships and providing team oversight through Quadient implementation

• Serving as a Steering Committee member on strategic projects

• Responsible for project staffing and resource scheduling on a broad range of consulting engagements

• Contributing to a company’s focus on verticalization by participating in internal cross-departmental initiatives

• Providing coaching and mentoring to assist in resources’ career development

• Building team expertise and confidence in project delivery work

• Handling day-to-day administrative tasks

• Serving as an escalation point for services engagements

This position has a salary range of:

$100,600.00 – $150,900.00

Quadient, Inc. has standard ranges for all U.S. – based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings . Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Rewards & Benefits

Flexible Work : Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing : Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares – in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at careers@quadient.com

Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

*This includes being an Affirmative Action Employer in the United States.

People. Connected.