Quality Inn and Suites Hiring for Hotel Front Desk Clerk at Burnham, PA Full Time

Front Desk Clerk

REPORTS TO: Assistant General Manager/Front Office Manager

SUMMARY STATEMENT:

Assures highest possible level of visitor and guest satisfaction by providing superior customer service.

Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries

Responsibilities and Duties

PRIMARY DUTIES AND ACCOUNTABILITIES:

Room Assignments, Changes, and Issues

Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.

Efficiently handles all payments received whether they are cash or credit card

Balances/verifies all monetary transactions in the appropriate accounts.

Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.

Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.

Offers guests assistance whenever possible.

Responsible for resolving escalated customer relations issues. Answers inquiries pertaining to hotel policies and services.

Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotels services and accommodations.

Responsible for positively representing and promoting the property.

Ensures systems and procedures are in place and followed for guest safety and security.

Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.

Properly compiles, completes, and distributes reports to all management and relevant staff.

Reports any maintenance, security, or safety issues to the appropriate staff.

Other Duties as Assigned.

Qualifications and Skills

High School Diploma or GED required.

Previous front desk experience highly preferred.

Excellent organizational and prioritization skills.

Ability to work well and collaborate with others.

Superior customer service skills.

Excellent communication skills.

May be required to stand for an extended period of time.

Able to work a flexible schedule.’
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Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $8.00 – $12.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: Multiple Locations