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Singapore

Rackspace Hiring For Customer Success Lead Engineer at Raffles Place Full Time

  • Due to 24x7x365 operation, must be willing to be available for occasional out of hours work
  • Tenacious problem solver, will own issues until full resolution
  • Excellent communication and presentation skills, both written and verbal with great attention to detail
  • High energy level and creative problem-solving abilities, coupled with a desire to take on responsibility
  • Strong rapport and relationship building skills with both internal departments and external customers
  • Ability to handle multiple tasks and prioritize work in order to maintain required productivity levels
  • A good level of business awareness and commercial acumen
  • Expert level Managed Public Cloud knowledge including:

    • o    PaaS, IaaS, best use cases, limitations etc

    o    Working knowledge of key PaaS offerings – Redis cache, CosmosDB, WebApps,  Managed Public Cloud SQL, ServiceBus, Webjobs

    o    All Managed Public Cloud IaaS components – VMs, Networking, DNS, Storage, Traffic Management, Application Gateway etc

    o    Managed Public Cloud templating (defining infrastructure as code)

    o    Designing new Managed Public Cloud solutions – requirements gathering, detailed design through to implementation.

    o    Experience on Cloud migration and transformation

  • 7+ years experience in a development or infrastructure operations team for critical IT infrastructure

    • o    Certified in AWS to a professional level

    o    Experience with enterprise networking infrastructure

    o    High-availability, high-performance web technologies

    o    MCSE or RHEL Certified

    o    Databases and caching layers

    o    Knowledge of monitoring (Managed Public Cloud OMS, New Relic etc.)

  •  Systems engineering experience with:

    • o    General computer hardware and software

    o    Networking principles and DNS

    o    Understanding of networks and common protocols

    o    Other Microsoft technologies such as MS SQL, IIS, AD, mail systems, Windows Clusters, Windows Security, O365

    o    Linux technologies such as MySQL, Apache, Nginx etc

    o    CDN technologies including Akamai, CloudFlare, Managed Public Cloud CDN, CloudFront etc.

    o    CMS and e-commerce software such as Sitecore, Microsoft SharePoint Foundation, Drupal, WordPress, Magento etc (desirable)

  • Some experience in PowerShell and/or general concepts around API documentation, implementation, and supporting customers using these

    • Job Overview

    • Date Posted:
    • Job Title: Rackspace Hiring For Customer Success Lead Engineer at Raffles Place
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