Radisson Blu Aqua Hotel, Chicago Hiring for Front Office Representative ($21 per hour) at Chicago, IL Full Time

Receives and processes incoming guests

• Ensure a delightful, seamless arrival and departure for our guests.

• Greets guest and processes hotel registration and other transactions

• Keeps current on hotel accommodations, services and local attractions

• Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction

• Records resolutions to guest complaints on the “Make it Right” log

• Works with other departments as appropriate to arrange for services requested by the guest

• Stays current with developments in the hotel by reviewing and updating the communication log

• Prepares end of shift summaries and communications for management and other shifts

• Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program

• Makes reservations in accordance with hotel’s yield management practices

• Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards

• May be responsible for answering and fielding all calls to the hotel, both internal and external

• Identifies and records special billing instructions and notifies Accounting

• Obtains appropriate approvals and signatures for guest transactions

• Follows hotel policy on cash banks

• Maintains confidentiality of guest information

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service

• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems

• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

• Performs other duties required to provide the service brand behavior and genuine hospitality

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirements

• Ideal candidate will have a minimum of one-year of hotel front desk experience, other hotel experience or experience in a customer service environment

• Experience in Opera system preferred

• Strong verbal, written and interpersonal skills

• Works well independently or as part of a team

• Strong attention to detail

• Commitment to exceptional guest service

• Ability to maintain a positive and professional attitude when handling all situations

• Adhere to the policies and procedures of the hotel

• Ability to work a flexible schedule including holidays and weekends

• Working knowledge of computer and math skills.

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Shift availability:

• Overnight Shift (Required)
• Night Shift (Required)
• Day Shift (Preferred)

Work Location: One location