Randstad US Hiring for Customer Service Represenative at Alpharetta, Georgia Full Time

Customer Service Represenative

job details:

• location:Alpharetta, GA

• salary:$17.50 per hour

• date posted:Monday, August 16, 2021

• experience:Experienced

• job type:Temporary

• industry:Dental laboratory

• reference:AB_3724323

• questions:[email protected]

job description

Customer Service Represenative

Does the idea of an open, challenging and collaborative environment put a smile on your face? A major dental company is looking for Customer Service Representatives to join the Customer Care team. If you have a positive, professional demeanor and understand the importance of keeping customers happy, this opportunity is perfect for you! The ideal candidate has at least 1-3 years of experience as a Customer Service Representative or experience in a related position.

Responsibilities

• Provide world-class customer service, response time and follow through to internal and external customers

• Engage with customers in a friendly and professional manner while actively listening to their concerns

• Works directly with external and internal customers either by telephone, electronically or in-person, coordinating information with teams, departments and dealer partners

• Effectively manage workload to meet customer expectations and organization’s goals.

• Timely processing of transactions and responses to inquiries

• Follows documented procedures

• Ability to de-escalate customer situations in order to obtain first call resolution (FCR).

• Accurate use of systems and databases to enter, manage and maintain customer equipment, to research inquiries and to respond to requests

• On applicable product lines, records customers product quality complaints according to complaint handling guidelines and SOP, forwarding to the quality department for further documentation & processing.

Skills

• Active Listening

• Problem Solving

• Microsoft Office

• Microsoft Excel

• Customer Service

• Communication

• Typing Skills

Education

• High School

Qualifications

• Years of experience: 1 year

• Experience level:Experienced

Shift: First

Working hours: 9 AM – 6 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

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