Randstad US Hiring for deskside support tech at rochester, Michigan Full Time

deskside support tech.

• rochester , michigan

• posted today

with

randstad indeed

job details

summary

job details

job summary:

Strong verbal & Written English communication skills (proven).

Liaise with users to be able to quickly identify technical issues.

Empathic with Business requirements, working under pressure.

Committed with working different schedules if required, always with a high-sense of “urgency”.

Ability to work independently and seek out new tasks always under the guidelines of local IT Head and corporate policies.

General diagnostics on the computer & diagnose software / hardware compatibility problems (Hands-On)

Take apart & rebuild computers if needed, desktop hardware and peripherals troubleshooting proficient skills.

Strong Knowledge of Remote Connectivity and collaborating tools: SCCM tools, Dameware, TeamViewer, Lync and Skype for Business, WebEx, Remote Assistance, Desktop, etc.

Problem Solver T1 and some T2 issues. Laptop, Desktop, IP and smartphone devices.

Vendor Warranty Management Knowledge; raising incidents to vendors for warranty application, parts change, etc.

Active Directory and Exchange intermediate Knowledge; User creation, Security Groups, Distribution Groups, Mailbox permissions.

Microsoft File Server Knowledge, Shared Folders creation, management, permissions, etc.

Install / uninstall / configure programs in Windows.

Proficient in Support for Zebra, badge and network printers. (Hands-On)

Perform software upgrades.

Must be capable of lifting 30-50 lbs.

Proficient knowledge of of Microsoft operating systems and Office suites.

Strong documentation skills working with IT ticketing tools.

Ability to collaborate with the different levels of Core Infrastructure and Application Teams in US.

Must be able to successfully work on multiple tasks or even projects simultaneously and work under tight deadlines in a results oriented environment.

Able to anticipate problems before they arise, plan effectively for future activities and manage unplanned events in a controlled manner

Client-facing skills, with ability to quickly establish rapport with client contacts at all levels “Conflict-Solver”.

Customer Satisfaction and Result Oriented.

location: Rochester, Michigan

job type: Contract

salary: $20.00 – 23.75 per hour

work hours: 8am to 5pm

education: High School

responsibilities:

Strong verbal & Written English communication skills (proven).

Liaise with users to be able to quickly identify technical issues.

Empathic with Business requirements, working under pressure.

Committed with working different schedules if required, always with a high-sense of “urgency”.

Ability to work independently and seek out new tasks always under the guidelines of local IT Head and corporate policies.

General diagnostics on the computer & diagnose software / hardware compatibility problems (Hands-On)

Take apart & rebuild computers if needed, desktop hardware and peripherals troubleshooting proficient skills.

Strong Knowledge of Remote Connectivity and collaborating tools: SCCM tools, Dameware, TeamViewer, Lync and Skype for Business, WebEx, Remote Assistance, Desktop, etc.

Problem Solver T1 and some T2 issues. Laptop, Desktop, IP and smartphone devices.

Vendor Warranty Management Knowledge; raising incidents to vendors for warranty application, parts change, etc.

Active Directory and Exchange intermediate Knowledge; User creation, Security Groups, Distribution Groups, Mailbox permissions.

Microsoft File Server Knowledge, Shared Folders creation, management, permissions, etc.

Install / uninstall / configure programs in Windows.

Proficient in Support for Zebra, badge and network printers. (Hands-On)

Perform software upgrades.

Must be capable of lifting 30-50 lbs.

Proficient knowledge of of Microsoft operating systems and Office suites.

Strong documentation skills working with IT ticketing tools.

Ability to collaborate with the different levels of Core Infrastructure and Application Teams in US.

Must be able to successfully work on multiple tasks or even projects simultaneously and work under tight deadlines in a results oriented environment.

Able to anticipate problems before they arise, plan effectively for future activities and manage unplanned events in a controlled manner

Client-facing skills, with ability to quickly establish rapport with client contacts at all levels “Conflict-Solver”.

Customer Satisfaction and Result Oriented.

qualifications:

skills:

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad’s client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.