Randstad US Hiring for logistics coordinator at sunnyvale, California Full Time

logistics coordinator.

• sunnyvale , california

• posted today

with

randstad indeed

job details

summary

job details

job summary:

Based at the customer’s site, the Logistics Coordinator is responsible to process shipping requests per customer needs to ensure customer satisfaction. Provide logistics solutions through the support of internal cross-functional teams. While incorporating Expeditors culture within our quality of service.

location: Sunnyvale, California

job type: Contract

salary: $20 – 25 per hour

work hours: 8am to 4pm

education: Bachelors

responsibilities:

Duties and Responsibilities:

Process shipping requests

Correspond with customer in person and/or through calls / emails / tickets

Prioritize his/her ticket queue according to customers’ requirements

Generate and provide accurate & internationally-compliant documents to the

requestor in a timely manner

Ensure every shipment is compliant per regulations through consultation & general

knowledge

Respond to all inquiries timely as per Service Level Agreements

Maintain knowledge of customer policies on all aspects of product movement

Research customer inquiries and resolve issues in a timely manner

Record all customer interactions and transactions to include all inquiries, comments,

complaints, and resolution decisions

Create documented process for customers when requested – SOP/SWI creation

Articulate process improvement ideas to Supervisor/Manager

Appropriately escalates complex issues to the next level of management

Highlight potential issues (big or small) to direct Supervisor/Manager

Attend meetings with the customer for process enhancements and/or failure post

mortem

Requirements:

Previous experience in Logistics and/or customer service roles

Proficient with Windows and/or macOS

Effective communication skills

Ability to define, develop & document business processes and procedures

Excellent customer service skills

Self starter and the ability to work in fast-paced environment

knowledge of Microsoft Excel

Knowledge of Google Applications is a plus

qualifications:

skills:

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad’s client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.