logistics coordinator.
sunnyvale , california
posted today
with
randstad indeed
job details
summary
job details
job summary:
Based at the customer’s site, the Logistics Coordinator is responsible to process shipping requests per customer needs to ensure customer satisfaction. Provide logistics solutions through the support of internal cross-functional teams. While incorporating Expeditors culture within our quality of service.
location: Sunnyvale, California
job type: Contract
salary: $20 – 25 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:
Duties and Responsibilities:
Process shipping requests
Correspond with customer in person and/or through calls / emails / tickets
Prioritize his/her ticket queue according to customers’ requirements
Generate and provide accurate & internationally-compliant documents to the
requestor in a timely manner
Ensure every shipment is compliant per regulations through consultation & general
knowledge
Respond to all inquiries timely as per Service Level Agreements
Maintain knowledge of customer policies on all aspects of product movement
Research customer inquiries and resolve issues in a timely manner
Record all customer interactions and transactions to include all inquiries, comments,
complaints, and resolution decisions
Create documented process for customers when requested – SOP/SWI creation
Articulate process improvement ideas to Supervisor/Manager
Appropriately escalates complex issues to the next level of management
Highlight potential issues (big or small) to direct Supervisor/Manager
Attend meetings with the customer for process enhancements and/or failure post
mortem
Requirements:
Previous experience in Logistics and/or customer service roles
Proficient with Windows and/or macOS
Effective communication skills
Ability to define, develop & document business processes and procedures
Excellent customer service skills
Self starter and the ability to work in fast-paced environment
knowledge of Microsoft Excel
Knowledge of Google Applications is a plus
qualifications:
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad’s client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
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