Randstad US Hiring for technical support at brentwood, Tennessee Full Time

technical support.

• brentwood , tennessee

• posted today

job details

summary

• $21 – $25.85 per hour

• contract

• no requirements

• category computer and mathematical occupations

• reference1006421

job details

job summary:

This role will be required to work in-office 2 days per week. The other 3 days will be remote.

Required:

• Experience providing remote support to business users over the phone, email, and chat as well as in-person support in the office

• Supporting Windows and MAC desktop environments

• Advanced experience with Microsoft Office suite, VPN, Chrome, Anti-virus, etc.

• Advanced knowledge of current Microsoft and Mac operating system

• System hardening (workstations)

• Experience with laptop/desktop imaging processes and tools, backups of user systems, DoD level drive wiping

• Group Policy experience, with the ability to troubleshoot issues

• Experience Dell Kace 2000 (imaging) and SCCM a plus

• Experience with ITIL based ticketing systems (Servicenow, Salesforce, Remedy, etc)

• Experience with Atlassian Suite user administration

• Experience troubleshooting conference room systems (Teams/ Zoom)

• • Systems Administration experience within a Windows environment:

• Experience with Dell Kace 1000 (service desk/patching) and Dell Kace 2000 (imaging)

• Experience with Microsoft Intune mobile device management

• • Familiarity with network troubleshooting in many environments, offices, home office and facilities:

• Experience with drive encryption technologies (i.e. BitLocker etc.)

• Telecom (Voice mail, VoIP, set programming)

location: Brentwood, Tennessee

job type: Contract

salary: $21.00 – 25.85 per hour

work hours: 8am to 4pm

education: No Degree Required

responsibilities:

• Provide high-level support and escalate issues, as needed.

• Work with IT Infrastructure on special projects and perform system/network administration.

• Provide support to end users by handling service requests, act as an escalation point for tickets.

• Windows/Mac desktop support

• Providing resolution for escalated service tickets

• Working with clients to evaluate and solve technical problems

• Diagnosing and resolving technical hardware and software issues – Dell/HP laptops, iPhones, printers, Microsoft Office suite, VPN, Chrome, Anti-virus, etc.

• Developing and maintaining all systems, applications, security, and network configuration

• Recommending upgrades, patches, and new applications and equipment

• Logging all help desk interactions, filling out detailed information in tickets and document resolutions

• Redirecting/escalating problems to appropriate resources

• Training/educating new users and new user workstation setup

• Responding to requests for technical assistance in person, phone, and/or email in a courteous and professional manner

• Willingness to work in an environment providing 24x7x365 support

• Evaluating existing systems and/or user needs to analyze, design, recommend, and implement system changes

• Communicating clearly and concisely both verbally and in writing

• Understanding of general business processes

• Working independently and in cooperation with others

• Using an energetic and positive approach to rapidly evolving changes and challenges of a complex workplace

• Researching issues using available information resources – i.e. ability to “Google” for answers

qualifications:

• Experience level: Experienced

• Minimum 1 year of experience

• Education: No Degree Required

skills:

• Helpdesk

• Desktop SupportEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad’s client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.