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RAPPORT GUEST SERVICES Hiring for Hospitality Community Manager Lead at Jersey City, NJ Full Time
Hospitality Community Manager Lead
Date: Jul 20, 2022
Location: JERSEY CITY, NJ, US, 07302
Company: Compass Group
Salary:
What makes FLIK click
What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.
Positions at this location require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.
Job Summary
Hospitality Service Manager – is responsible for coordinating the work of themselves and the workgroup to deliver the highest standards in service and consistently maintaining customer satisfaction, ensuring the space is optimized,
onsite meeting & event requests are fulfilled in a timely/efficient manner. Delivering a timely and clear communications/updates and partnering with office operations (Client) on daily delivery basis. Assist the client on other
initiatives.
REQUIREMENT:
Core Functions – Hospitality Service Manager
- Serve as the main point of contact for all guest, employees, and
- administrative steam.
- Manage and develop relationships with all the key business owners within
- workplace and ensure operations are aligned with corporate guidelines.
- Develop and assist with a collaborative environment amongst employees
- through events and personal introductions.
- Previously managed a team and served as a leader in the team.
- Prepare daily, weekly, and monthly reports and review key metrics around all
- the workplace offerings, guest registration and space management usage.
- Ability to effectively communicate with the onsite operations team to ensure
- all working space is booked correctly.
- Effectively solve space or amenities related issues to ensure an elevated user
- experience.
- Manage the email distribution list and ensure all queries are responded in a
- timely manner, escalate all service related matters to the onsite client.
- Job Description – Hospitality Service Manager – Rapport USA
- Guide and coach all Rapport ambassadors to deliver memorable guest
- experience.
- Worked with CONDECO and other property management systems.
- Observe floor operations, user behaviors and suggest strategic changes to
- continue enhancing the experience on the floor.
RESPONSIBILITIES:
- Lead a team and assist will all HR functions, support payroll and associate
- development plans.
- Coordinate resources to ensure all service areas are appropriately staffed
- Proactive, timely and clear communication to team and leadership,
- especially alerting team of changes and needs to support successful front
- desk and floor services functions
- Ensure space optimization practices, tools and processes are updated and
- operating accurately; conduct quality assurance checks
- Set conference rooms in appropriate configuration (tables, chairs, theater,
- classroom, boardroom, etc.)
- Assist with any workplace request including facilities tickets and workplace
- needs
- Deliver and train white glove service delivery to all; elevated attention to
- high level guests and meetings; influence and build skills in team members to
- maintain service standards
- Tier 1 AV support for any meeting needs
- Coordinate day ahead team reviews, and daily activities to ensure timely,
- accurate completion of tasks
- Subject matter expert on CONDECO and other Property Management Tools
- with administrator responsibilities
- Escalation point for service delivery breakdowns, issues, customer feedback;
- resolve issues and ensure follow through, engage leadership when necessary
- Perform administrative tasks and provide guidance to team in completion
- Oversee and assist with integration of new team members
- Facilitate/support offsite events as appropriate
- May serve as point of contact for external vendors/service providers
- Catering set-up knowledge & ServSafe Certified preferred.
- Other duties as required
Apply to Flik today!
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)
Associates at Flik Hospitality are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Req ID: 1051393
Flik Hospitality Group
HILARIA KWAKUMEY
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Nearest Major Market: Jersey City
Nearest Secondary Market: New York City
Job Segment: Payroll, Finance
