Razer Hiring For Repair Center Supervisor #Urgent at Singapore Full Time

Repair Center Supervisor #Urgent

Razer–Singapore

2 minutes ago, from Jobstreet SG

• Create, implement, and monitor new repair product processes.
• Synchronize the repair, refurbish, and testing processes for the North American repair centers.
• Facilitate safety, efficiency, and quality throughout all repair centers
• Monitor, track, and report to ensure all KPI’s are met
• Coordinate with Operations, and Engineering on the shipping and receiving of defective returns, swap stock, and repair parts.
• Coordinate with the New Product Introduction Team to identify spare parts that can be replaced, new spare part types, and new processes that may be needed.
• Ensure the Repair Centers and Customer Service team are up to date on new product spare parts and replacement processes.
• Coordinate with both Country and Regional Sales Managers on Distributor repair, and replacement processes.
• Document all processes and procedures and monitor adherence
• Work with business development in addition to your own industry contacts to know and implement best practices.
• Reduce risk and cost
• Review scorecards, performance metrics and KPI’s and identify improvement opportunities.
• Facilitate the implementation of operational processes and automation
• Develop/execute monitoring tools (reports, audits) to monitor current performance, trends and to facilitate benchmarks with competitors.
• Accountable for driving change, operational excellence and delivering results.
• Create process document and flow charts used for training.
• Lead development, execution, and communication on strategies to identify, and resolve slow moving, excess and obsolete inventories
• Work with business development in addition to your own industry contacts to find solutions and capitalize on inventory reduction.
• Work across regions to optimize consumption accuracy and forecasting.
• Create custom inventory reports in Excel and maintain data in Razer’s internal Systems.
• Manage inventory adjustments, transfers, and reconciliation.
• Collaborate with the Operations and Finance departments to assist in developing and providing an efficient process for forecasting, reporting, consumption, and scrapping.
• Setting, and monitoring swap stock inventory levels
• Reconciling inbound shipments for inventory accuracy and damage control
• Provide forecasting for swap stock, repair parts, and packaging materials
• Oversee and evaluate stock rotation procedures
• Develop an inventory tracking system to increase efficiency and streamline processes
• Communicate with the warehouse about current stock and potential issues with orders
• Conduct daily analyses to forecast potential inventory issues
• Report and communicate inventory activities and variances

Pre-Requisites

• College degree in related competence or equivalent experience.
• 5 – 6 years of experience managing production and repair facility.
• Excellent technical communication skills both verbal and written
• Familiar with Oracle
• Must have Microsoft Office Experience: Word, Excel, Outlook, PowerPoint
• Can work independently and to prioritize and handle multiple tasks and projects concurrently.
• Strong leadership, administrative, organizational, managerial, and communication skills.
• Experience with e-commerce and warranty returns
• 2 years of experience in computer hardware services