RCN Telecom Service, LLC Hiring for Order Entry Specialist Job at Pittston, PA Full Time

Position Overview:

The Order Entry Specialist is responsible for both Market Support and Front Counter activities.

We’re Proud to Offer an Astounding Benefits Package Including:

• Rewards: Competitive compensation plan
• Entertainment: Free internet/video/phone service if you reside in an Astound serviceable area
• Retirement: 401k with employer match and immediate vesting
• Family: Paid parental leave and insurance benefits (Medical/Dental/Vision/Life/Disability)
• Professional Development: Paid training & tuition reimbursement program
• Leisure and Fun: Employee discount program
• Live YOUR Life: Generous paid time off plans
• Impact: Established, yet growing, organization where you can make a real impact!

The primary position responsibilities will include, but are not limited to:

Market Support – Main Responsibilities

• Answer incoming phone calls from Sales Agents and provide the requested level of support.
• Review daily reports and identify and resolve issues that will negatively impact Technicians/Contractors and/or Customer Billing.
• Research and Resolve Customer Escalations from the GM’s office, PUC, FCC Customers, Centralized Service Delivery and local Communities.
• Support the Retention/Customer Care teams.
• Credits/Adjustments approved by the business manager.
• BOLT cases – Market Support, Courtesy and Warehouse cases.
• Inbound calls from Bulk Customers.
• High Priority projects as assigned by market management.

Front Counter – Coverage for PTO

• Accept customer payments, enter into ICOMS, and provide customers with receipts.
• Maintain cash drawer and compile deposits.
• Balance cash receipts daily; reconcile payments.
• Accept returned and/or swap customer equipment.
• Research and resolve customer billing issues/missing payments.
• Reschedule work orders for customers.
• Schedule SROs/trouble calls for customers (varies by market).
• Make upgrades/downgrades to existing customers’ accounts (varies by market).
• Provide customer education where necessary.
• Upsell customers on products and services where appropriate

Our Astounding candidate will possess:

Skills & Abilities:

• Demonstrate strong Customer Service skills
• Remain up-to-date on current offerings/promotions
• Remain calm and courtesy when working with both internal/external customers
• Solid understanding of all RCN products and services
• Strong Computer Skills (ICOMS, Microsoft Office applications)
• Ability to adapt to changing priorities
• Ability to work effectively in a fast paced and dynamic environment
• Ability to multi-task
• Close attention to detail
• Strong verbal skills
• Strong troubleshooting skills
• Strong problem solving skills
• Flexibility in work schedule

Required Education and/or Certificates/Credentials:

• High School Diploma or equivalent

Is this the career opportunity you’ve been searching for? Yes? Then let us know about you – apply now!

Diverse Workforce / EEO:
Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other’s differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Education

Required

• High School or better

Skills

Preferred

• Conflict Management
• Computer
• Google G-Suite
• Microsoft Office
• Versatility
• Verbal Communication
• Logical Reasoning

Behaviors

Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)