RCR Consulting Group Hiring for Lead Customer Service Representative/Administrative Assistant at Remote Full Time

Generark is seeking a Lead Customer Service Associate/Administrative Assistant to join our team. This is a fully remote, 1099 position with the scheduled hours of Monday-Friday; 8:00-5:00 PST. The role has a combination of customer service and administrative tasks.

Responsibilities

• Respond promptly and professional to incoming client requests addressing a variety of customer questions by phone and email
• Maintain an updated knowledge of our product line
• Inbound and outbound customer service calls with our existing clients
• Ability to assist with tracking orders, responding to order requests and questions, and addressing technical issues with orders is a must
• Assists with various reporting
• Administrative duties include: reporting, data entry of new customers, updating new customer accounts, etc.

Qualifications:

• A strong customer service background in a call center environment is preferred, supervisory experience is a plus
• Experience providing customer support for products in the solar or electronics space
• Experience providing customer support for retail/e-commerce stores is a plus
• Experience working remotely is preferred
• Ability to establish and maintain good rapport with our customers is a must
• Scheduled work hours are Monday-Friday; 8:00-5:00 PST

Compensation

Salary Range: $20-$25/per hour, 1099 employee

Job Type: Full-time

Pay: $20.00 – $25.00 per hour

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Can you work 8:00-5:00 PST Monday-Friday?
• Do you have experience working remotely?
• Have you provided customer support for products in the solar or electronics industry?
• Do you have experience providing customer support in a retail setting?

Experience:

• Customer service: 3 years (Preferred)
• Administrative: 3 years (Preferred)

Work Location: Remote