RealTime Software Solutions, LLC Hiring for eSource Product Specialist at Remote Full Time

JOB TITLE: eSource Product Specialist

WHO ARE WE?

A remote/telecommuting company based out of San Antonio, TX, RealTime Software Solutions (RTSS) is a leader in database-driven, cloud-based clinical research software solutions for clinical research entities. The vision is “to reshape the global clinical research industry with innovative solutions that help advance medicine and save lives.”

WHAT ARE WE LOOKING FOR?

The eSOURCE Product Support Specialist will work closely with customers to provide superior levels of customer service. Tasks include, but are not limited to, customer system setup, training new and existing customers, username, and password management, troubleshooting customer concerns, building eSOURCE documents, and assisting customers with best practices when using the system. In addition, the Product Support Specialist will clearly communicate technical solutions in a user-friendly and professional manner. Other customer support-related duties will be performed as required.

WHAT WILL YOU BE DOING?

• Conduct web-based training for new and existing customers for RealTime-eSOURCE software
• Provide customer support and technical support for RealTime-eSOURCE customers as needed and in a timely manner
• Conduct proactive system reviews to provide customers with tips and suggestions on how to utilize the features of RealTime-eSOURCE software better and more fully
• Perform and document customer system testing and validation
• Ensure proper follow-up on customer issues
• Contribute ideas to resolve customer problems and improve productivity
• Solve problems that are sometimes unstructured, requiring reliance on conceptual thinking
• Act as a primary point of contact for RealTime-eSOURCE customers
• Document customer contacts and support encounters in the RealTime Management System (RTMS) system

WHAT DO YOU NEED?

• At least one year of relevant experience in clinical research, software support, or customer service
• Demonstrates ability to accomplish some job duties and ability to learn remaining duties
• Research experience isn’t required
• Must have the ability to understand research concepts and be proficient with navigating and utilizing web-based software applications
• Exceptional written and verbal communication skills
• Quick learner with high attention to detail and ability to multi-task · Must be able to multitask and navigate multiple applications in a Windows environment
• Able to work independently and exercise initiative.
• Able to think conceptually and demonstrate sound judgment. · Dependable with proficient attention to detail.
• Able to prioritize tasks, keep track of deadlines and timelines, and provide timely follow-up
• Must be flexible and able to adapt to changes quickly

Only qualified candidates should apply

WHAT IS IN IT FOR YOU?

• Company sponsors health insurance, long term disability, and life policy
• 15 days of Paid Time Off per calendar year
• 9 paid Holidays
• 6 Recharge Days
• Work Anniversary Bonus
• Participation in the Employee of the Quarter Program
• RealTime matches employee 401K contributions at 100% of the first 3% invested

All successful candidates must complete and pass reference and background checks.

“The pay rate is commensurate with experience and is determined on an individual basis after an interview has occurred.” Thank you for your interest in RealTime Software Solutions.

Equal Opportunity Employer RealTime Software Solutions strongly values diversity, and It is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification document form upon hire.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Software Support: 1 year (Required)
• Software Web-based training: 1 year (Required)

Work Location: Remote