Recora Hiring for Patient Scheduling Coordinator Job at Remote Full Time

Job description

We’re working to deliver exercise and wellness for the older adult, initially focusing on cardiovascular disease. Our team consists of mission-driven clinicians, engineers, and scientists attacking this problem using evidence-based research and guidelines.

We are seeking a Patient Scheduler Coordinator to help interface with our patients as they begin their Recora journey towards improved heart health. In this role you will help patients understand Recora and schedule appointments, field patient questions, triage patients appropriately, and assist with administrative tasks pertaining to scheduling and enrollment. This full-time role is based in New York as a hybrid in-person and remote role, reporting to the Director of Product Operations. The role and job responsibilities are expected to grow as our operations expand.

One more note: if you think you’re a good fit for this role and Recora, but don’t know that you have the requisite skills, please consider applying anyway! People is the most important part of Recora; we’d love to hear about your enthusiasms and passions alongside any relevant previous experiences.

The role:

• Educate potential patients on the program, answer any questions they might have, and enroll patients in the program
• Schedule patient sessions and provide reminders about upcoming sessions
• Gather and verify insurance eligibility including any copays or out of pocket costs
• Maintain records and follow up for patients who are unable to begin care immediately
• Send educational material to interested patients through email and other communication channels
• Anticipate patient challenges and effectively answer questions
• Educate patients and family members about Recora’s program including the benefits of cardiac recovery and patient journey
• Ensure timely follow-up response for patients expressing interest in program

Minimum Requirements:

• 1-3 years of customer service/patient coordination, preferably in a clinical setting
• 2+ years of healthcare experience
• Strong knowledge of, and experience working with, EPIC EMR
• Knowledge of hospital procedures, routines, regulations and medical terminology preferred.
• Two years clerical and or reception experience, medical setting preferred
• Strong knowledge of, and experience working with, medical insurance
• Experience with CPT and ICD coding, preferred
• Comfort with technology, including Google Suite and CRM software

Nice to Have:

• NYC based preferred
• Bilingual a plus!

About us:

• We are up to something big: make a big impact by joining a proven team in its early stages
• Our people: we are a talented, multidisciplinary team focused on caring for its team
• Driven to help our clients: at our core, our patient and user experience drives who we are
• Fun: we’ve built startups before, and above all else, we have fun while we are crafting an amazing journey in healthcare

Job Types: Full-time, Part-time, Contract

Pay: $20.00 – $25.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: Remote