RecordPoint Hiring for Software Support Engineer Job at Melbourne, Australia Full Time

Applicants with full Australian work rights only

Your role will be to receive, acknowledge, diagnose and solve client problems, whilst maintaining a pleasant and friendly approach. You’ll be given fantastic opportunities for learning as well as an opportunity to work in a fantastic office with all the perks.

What you’ll do:

• Become the face of RecordPoint for our customers contacting us via the support desk
• Working within our global support team, you will be responsible for supporting and operating RecordPoint’s cloud-based federated data management platform “as a service” applications to customers around the globe
• Provide support for our customers using RecordPoint for SharePoint – our SharePoint Add-On Application
• Own support tickets our customers have raised and use your amazing analytical problem-solving skills to solve technical issues or liaise with our developers to get to the bottom of the problem
• Communicate with our customers keeping them updated with the status of their issue or query and providing a great experience through to the resolution of the ticket
• Instill a customer-first culture within RecordPoint
• Document and share knowledge with the team on problems to continually improve our processes
• Provide feedback to the product team on customer requests (bugs and enhancements)

What you’ll get:

• A competitive salary in a fast-growing start-up environment
• Flexible work-life balance
• Opportunities to grow and develop

What you’ll need:

• A track record of outstanding customer service
• Experience in working with or supporting production web applications
• Experience with SharePoint administration
• Knowledge of networking, web applications, APIs
• Experience running automation scripts such PowerShell, python, NodeJS
• Experience with Microsoft Azure, Office365, Enterprise file sync and share applications (Google Drive, Box, Dropbox etc.)
• Knowledge of best practices and IT operations in an always-up, always-available service
• 2+ years of support desk experience

Know more:

By checking us out on all the usual platforms, and especially our About Us https://www.recordpoint.com/about/

How to apply:

Click the ‘apply now’ button to send us your CV.

RecordPoint is an equal opportunities employer. We offer a fast-paced, dedicated and enjoyable environment, working with some of the best people in the industry.

No recruiters please, we’ve got this one covered.