What you will do:
Engage with Documentation Program Managers, Content Strategists, and management and other cross-functional stakeholders to build relationships, appropriately scope and source workloads, and proactively develop your team
Build and develop a high-performing team of writers equipped with the skills and knowledge to contribute to team and departmental goals
Provide direction, coaching, and mentoring to increase your team’s capabilities and effectiveness and to develop their competencies
Develop understanding of customer needs and company goals in order to manage the team to achieve strategic goals for your line of business
Assume ownership and accountability for your product’s success and lead by example on this
Coordinate with peers worldwide to ensure collaboration and consistency
Drive strategic change initiatives as needed to ensure high performance, growth, and innovation
What you will bring:
Strong skills in coaching, mentoring, or leading people in a collaborative, global environment
Experience and interest in improving customer or user experiences (internal or external)
Excellent written and verbal communication skills and the ability to build and to collaborate with diverse teams
Experience with and passion for driving change and continual improvement preferred
Degree or equivalent expertise in IT, technical communications, or related field preferred
Practical experience working as a technical writer in an enterprise software organization strongly preferred
Experience with or knowledge of Git is a plus
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