Red Hat Software Hiring For Associate Manager, Content Services (EMEA, remote) at Remote Full Time

About the job:
The Red Hat Customer Content Services is looking for an Associate Technical Writing Manager to join our team. As part of a global team, you will work with peers around the world to drive strategic initiatives to develop customer-centric content that supports Red Hat subscribers. Experience leading diverse and distributed teams in a high tech, fast-paced environment is ideal. A passion for the customer and associate experience is essential. You’ll work closely with technical writers, program managers, content strategists, design teams, and other subject matter experts to help the team create and maintain product documentation for Red Hat’s customers that is technical, engaging, and easy to use. This is a people leader role and your focus will be on helping the team achieve their best.

What you will do:
Engage with Documentation Program Managers, Content Strategists, and management and other cross-functional stakeholders to build relationships, appropriately scope and source workloads, and proactively develop your team

Build and develop a high-performing team of writers equipped with the skills and knowledge to contribute to team and departmental goals

Provide direction, coaching, and mentoring to increase your team’s capabilities and effectiveness and to develop their competencies

Develop understanding of customer needs and company goals in order to manage the team to achieve strategic goals for your line of business

Assume ownership and accountability for your product’s success and lead by example on this

Coordinate with peers worldwide to ensure collaboration and consistency

Drive strategic change initiatives as needed to ensure high performance, growth, and innovation

What you will bring:
Strong skills in coaching, mentoring, or leading people in a collaborative, global environment

Experience and interest in improving customer or user experiences (internal or external)

Excellent written and verbal communication skills and the ability to build and to collaborate with diverse teams

Experience with and passion for driving change and continual improvement preferred

Degree or equivalent expertise in IT, technical communications, or related field preferred

Practical experience working as a technical writer in an enterprise software organization strongly preferred

Experience with or knowledge of Git is a plus