Red River Hiring for Director of Operations, Professional Services at San Juan, Puerto Rico Full Time

The Director of Operations supports the Vice President of Professional Services, who is responsible for all delivery and consulting services at Red River. This position directly impacts the success and business growth, by serving as a dependable resource to the VP and supporting processes and operations within the Professional Services Organization (PSO). As the PSO is a shared service across the three Red River Business Units, this individual is essential in the cross functional success of the division. The incumbent will be an important internal liaison, ensuring effective collaboration with other departments within Red River including Finance, Business Operations, and Business Development.

Primary Position Tasks :

• Define, implement, and revise operational policies and guidelines for the PSO.

• Focus on processes that add value

• Optimize and automate where needed.

• Execute continuous improvements with directives as it relates to corporate and team goals.

• Work with human resources to create job descriptions and human capital plans, assist with competent hiring, and oversee employee training and evaluation programs.

• Liaise with other departments to develop financial plans and ensure company-wide operational compliance and accurate reporting. Prepare for and participate in budget reviews

• Regularly meet with staff at all levels of the company to present operations progress and identify areas for improvement.

• Build processes and automate workflows within PSO.

Minimum Education/Certification/Experience Requirements:

• Bachelor’s Degree or equivalent experience

• 8-10 years of related experience

• Formal training and business process management experience

• Experience with reporting tools such as Tableau and other intelligence platforms.

• Previous experience within the technology industry.

• Agile fundamentals

• Resource Management

Preferred Education/Certification/Experience:

• ITIL v4 preferred

• PMP preferred

• Lean experience preferred

Knowledge, Skills and Abilities:

• Proficiency in MS Office 365 and MS SharePoint.

• Excellent verbal and written communication skills

• Strategic thinker

• Innovative mindset

• Collaborative and able to work with other departments.

• Problem solver

• Excellent problem-solving skills

• Knowledge of finance and budget principles with cost center operations.

Essential Elements (Mental; Physical; Equipment used):

This position is an office position that requires remaining in a stationary position for multiple hours throughout the workday.

This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment.

Special Requirements:

The candidate will work from a Red River Office or approved remote office with occasional travel to support Red River, customers, and partners.

Compensation: $150-175k plus bonus

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here (https://redriver.com/wp-content/uploads/2022/01/Benefits-At-A-Glance-2022.pdf) . If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates. Red River will not tolerate discrimination or harassment based on any of these characteristics.

Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.

Red River brings together the ideal combination of talent, partners and products to disrupt the status quo in technology and drive success for business and government. Red River serves organizations well beyond traditional technology integration, with more than 20 years experience in security, networking, analytics, collaboration, mobility and cloud solutions. Our operations, support, sales and technical teams all work together to create a positive impact on citizens, soldiers, consumers and employees. That’s what it means to Rock the Red. Are you ready?

• We work with purpose, looking to disrupt the status quo in meaningful ways.

• We act with integrity, showing respect for all and demonstrating our commitment to ethics

• We value collaboration and work as a team to accomplish goals

• We elevate creativity, and support curiosity to re-imagine the use of technology

• We have a strong work ethic, and seek continuous improvement in all we do

• We embrace philanthropy, working together to drive positive change and lasting impact within communities around us

Please see the linked document below for our consumer privacy notice. The notice provides you with information about what Red River Technology LLC and its affiliates (collectively referred to as “Company”, “we”, “our” or “us”) may collect about you, how this information may be used by Company, your privacy rights and the Company’s obligations in accordance with California Consumer Privacy Act of 2018 (“CCPA”) and the California Privacy Rights Act of 2020 (“CPRA”).

https://redriver.com/wp-content/uploads/2023/08/CPRA-Notice-to-Employees-updated30.pdf