Regal.ai Looking for Software Engineer – Backend at New York, NY Full Time

Regal.ai empowers businesses to add a personal touch in an increasingly digital world. We help brands understand real-time customer intent signals, and perfect customer interactions with a blend of Regal AI Agents and their human agents.

Our founders, Alex Levin and Rebecca Greene helped build Angi (Angie’s List, HomeAdvisor and Handy) to over $1.5B in revenue, and the rest of our team is made up of customer-obsessed, fun and hardworking team members across product, engineering, marketing, sales and more! We are based in New York City.

We share a common set of values that we look for in every new hire:

• Customers are royalty
• Data beats opinion
• Fast-paced execution wins
• Growth mindset
• Enjoy the journey

Come join us as we create a category-defining company, and follow Regal’s company page on LinkedIn to stay up-to-date on our journey and current job openings!

ABOUT THE ROLE:

We’re on the hunt for bold, innovative Software Engineers ready to redefine how businesses connect with customers. At Regal.ai, we empower leading brands in high-consideration industries—think healthcare, financial services, and education—to perfect every customer interaction. Our platform orchestrates personalized outreach across channels like VOIP, SMS, email, and beyond, integrating everything into one seamless, data-rich interface.

By leveraging the power of Twilio’s APIs and Regal’s event-streaming architecture, we enable scalable, human-like conversations that drive real results. Join us to push boundaries, simplify complex workflows, and craft customer experiences that feel less like technology—and more like magic.

OUR STACK:

Libraries / Frameworks: React, Nest.js, GraphQL

Programming Languages: Typescript, Python

Infrastructure: Postgres, Redis, Kinesis, DynamoDB

RESPONSIBILITIES:

• Be a key contributor to Regal’s backend systems and Node-based APIs. Helping execute against our product roadmap and deliver high-quality, scalable systems in collaboration with the Product and Design teams
• Improve the observability and throughput of our Node APIs and services
• Understand the ins and outs of Twilio APIs and AWS services that we rely on
• Work with other engineers on the team to write and review RFCs, do code reviews, and support your code in production
• Work with our Senior and Staff Engineers to improve and implement standards for scalability, maintainability, performance
• Use platforms like Datadog to instrument and monitor code in production
• Provide on-call support for the application and work to triage production issues

ABOUT YOU:

• 1+ year experience working with web technologies ideally in a high-growth environment
• Fluent in Node.js with Typescript backends (Nice to have: Python experience)
• Proficient in working with Relational Databases (e.g. Postgres) (Nice to have: DynamoDB)
• Experience building and scaling systems in production
• Proactively collaborates with Product and other engineers to deliver complex projects
• Passionate about quality of code and systems
• Enthusiastic about the high-impact, fast-paced work environment of an early-stage startup
• Passion for learning and a deep technical curiosity – always improving yourself and eager to fully understand the problems you are tackling

Benefits/Perks

• Competitive compensation packages, including early stage equity
• 401k plan
• Flexible PTO & 11 paid holidays
• Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents!)
• Paid parental leave
• Growth Mindset learning and development stipend
• In-office breakfast and snacks daily
• Happy hours, team outings, & annual off-sites
• Pre-tax commuter benefits
• Complete laptop workstation
• & more!

POSITION LOCATION & OFFICE DETAILS:

This position is only available in New York City (HQ- NoMad). Hybrid roles are required in office T/W/TH and office optional M/F. Covid vaccination policy in place.

The reasonably estimated base salary for this role is provided as a range within this job description. All offers include a competitive equity package and some offers may additionally include a variable compensation component. Actual compensation is determined on an individualized basis taking into consideration factors such as the candidate’s skills, location, qualifications, experience, and relevant education or training. In addition, Regal.io offers a comprehensive set of employee benefits which are listed above. Details about the compensation package will be finalized at the time of offer.