Region of Waterloo Looking for Employment Programs Facilitator – Temporary Full Time at Waterloo, ON Full Time

Develops, delivers, implements, monitors, evaluates, and enhances mandatory and voluntary Employment Services (ES) programs; provides group training, employment counselling, individual assessments, referral services, job search, and training and work placement assistance for social assistance recipients, Employment Insurance (EI) recipients, and independent income participants, to enable them to make the transition towards employment and financial independence; and to assess participants’ compliance to voluntary and mandatory programs.

Knowledge, Skills & Abilities Required:

• Thorough practical knowledge of group facilitation, group work dynamics and techniques, program development, assessment, interviewing and selection, the labour market, customer service training, job search, resume writing, life skills coaching, and their application to employment counselling, especially for OW participants and/or EI recipients, normally acquired through a 2-year Community College Diploma or University Degree in Social Sciences, Business, Education, or Social Work, plus 3 years of directly related social services or employment services experience.
• Knowledge of OW and EI legislation; employment program policies and procedures; Federal and Provincial employment programs; employment trends; the local labour market and related legislation, such as Workplace Safety Insurance Act, Employment Standards Act, and Occupational Health and Safety Act; community resources; issues affecting unemployment, specifically disadvantaged groups, such as women in poverty; and of barriers to employment.
• Proven facilitation, job search, and job placement, diplomacy, mediation, and crisis intervention skills with highly developed analytical, organizational, problem solving, and decision making skills in order to research, plan, develop, and deliver mandatory and voluntary programs; as well as to analyze issues and break them down into their component parts, identify difficulties, make systematic and rational judgments, and generate workable solutions. Proven ability to deliver group programs and individual counselling and to provide motivation, guidance, and direction to participants in an empathetic and supportive manner. Ability to offer verbal instruction, advice, and information to staff, participants, employers, educational facilities, and the community; intervene and facilitate the resolution of communication problems; convey education, career, or employment information creatively to participants functioning at a variety of comprehension and literacy levels; teach participants; and explain legal documents and obligations to host organizations.
• Ability to read, comprehend, and explain employment related-publications, legislation, policy, and eligibility requirements, to maintain current knowledge in the field. Ability to write comprehensive and original correspondence and reports, proposals, letters, curriculum, employability assessments, and recommendations.
• Computer skills with the ability to use word processing and other software related to employment programming, such as e-mail packages; the Internet, booking software, Employment Ontario Information Systems- Case Management System (EOIS-CaMS), and case management software. Ability to provide basic computer skills training to participants of varying skill levels.
• Must provide an acceptable Police Records Check to ensure suitability for working with vulnerable populations.
• Ability to travel within and outside Waterloo Region.
• Ability to support and demonstrate the Region’s values.

As a condition of employment, new Region of Waterloo employees will be required to submit proof of COVID-19 vaccination. Successful candidates will be required to submit proof of COVID-19 vaccination (two doses) from the Ontario Ministry of Health website or the World Health Organization directly through the Region of Waterloo Vaccination declaration survey. Successful candidates who have appropriate written proof of a validated medical reason, or a reason pursuant to the Ontario Human Rights Code, for not being fully vaccinated against COVID-19 may provide such documentation to the Recruitment Team. Such situations will be considered on a case-by-case basis.

Please apply online, by the closing date May 20, 2022 quoting competition number 2022-1690.