Requisition ID: 1492
Affiliation: CUPE Municipal
Position Type: Casual
Number of Openings: 1
Bi-weekly Working Hours: As Required
Department/ Branch: Communications and Engagement, Pulse
Job Location: Fort McMurray
Pay Level: PL6
Rate*: $ 38.75
COLA**: Bi-Weekly – $480
Closing Date (dd/mm/yyyy) : 29/01/2023
Posting Type: Internal and External
**COLA (Cost of Living Allowance) amount listed is based on full-time hours, for casual/part-time positions COLA will be prorated based on hours worked.
GENERAL DESCRIPTION:
Under general supervision, the Customer Service Agent will operate the Municipality’s Pulse communication platforms, provide receptionist and/or clerical support duties, and maintain a Customer Relationship Management (CRM) system. Communication platforms include the Pulse call line, email and online communication including, but not limited to, social media platforms, and front counter reception services. The incumbent responds to a wide variety of customer service related enquiries while always providing a high level of customer service, maintaining confidentiality, displaying excellent professionalism, and correctly following procedures to have a positive impact on service delivery, municipal operations, and corporate image.
RESPONSIBILITIES:
QUALIFICATIONS
KNOWLEDGE, SKILLS, AND ABILITIES:
EDUCATION AND EXPERIENCE:
OTHER REQUIREMENTS:
SAFETY:
As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible for understanding and actively participating in the RMWB’s health and safety management system, including all policies, practices, procedures, as well as properly utilizing all control measures including the required use of personal protective equipment. All employees must take reasonable care to protect the health and safety of themselves and others, as well as immediately report any concerns, near misses, incidents, and hazardous conditions to their supervisor.
To apply: Please visit our website at jobs.rmwb.ca
Current employees must apply through the internal careers site.
We appreciate the interest of all applicants; however, only those individuals
selected for interviews will be contacted. Late applications will not be accepted.
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