Regional Municipality of Wood Buffalo Looking for Watch Clerk (Temporary) at Wood Buffalo, AB Full Time

Description

Position Type/ Hours:
This is a temporary full-time position working eighty-four (84) hours bi-weekly for approximately twelve (12) months within the RCMP Support Branch of the Community and Protective Services Department. This position is within the CUPE 1505 Bargaining Unit. This position is located in the community of Fort McMurray, the Regional Municipality of Wood Buffalo’s urban centre.

Position Description:
Under general supervision, the Watch Clerk provides operational and administrative support to all RCMP/Bylaw members working during an assigned shift. The position uses various computer systems including, but not limited to, PROS, CPIC, CIIDS, JOIN and REPORT EXEC to obtain, assess, and distribute information.

Primary responsibilities include but are not limited to:
Provide first line support for member safety, running queries for emergent situations and perform status updates (10-70 checks).

Initiate dispatch of supports, as required.

Receive and dispatch emergency calls during NAOCC outages, PULSE inquires and RMWB after-hours calls.

Update Members’ schedules within TEAM to reflect court or other relevant dates and perform the overtime callouts for RCMP Members.

Monitor base radio station transmission for both rural and municipal repeaters.

Accurately record and modify data on PROS, CIIDS, Report Exec and any other applicable databases.

Advise the applicable RMWB contact when hazards are identified that impact public safety (i.e., traffic lights out, electrical box issues), as per applicable processes.

Pull and replace files, warrants, issue and replace required equipment.

Review files to ensure PROS compatibility, adherence to UCR rules, and that they are complete for administrative purposes.

Answer multi-line phone, respond promptly, provide information, process direct calls, and take accurate messages while ensuring to follow all applicable RCMP and municipal policies.

Assist Members/Units not assigned to a watch with various tasks related to the operation of the detachment.

Input data to create various reports including the watch report, which details the events of the shift for distribution within the detachment.

Enter, revise, or remove warrants, prohibitions, conditions, stolen vehicles, missing persons and prepare narrative messages on CPIC.

Monitor and record time frames during critical incidents to accurately depict the events as they unfold.

Prepare various court and release documents.

Provide customer service at the front counter.

Accept and process Criminal Record Check applications upon receipt.

Complete TSS collision reports as per required process.

Transcribe audio taped statements.

Receive and record probationers and parolees’ attendance at the detachment (in person or by phone).

Assist with orientation and training of detachment staff as required.

Perform other related duties as required.

Qualifications

Certificate in Business Administration, Criminal Law, Office Administration, Policing, or related field is required.

Two (2) years of experience in a fast paced, responsible, clerical, (operational or administrative) support position is required.

Related experience in a police or legal environment is an asset.

Previous radio experience is an asset.

A valid Alberta Class Five (5) Operator’s Licence is an asset.

Ability to acquire and maintain an RCMP enhanced reliability security clearance is required.

Due to the work location of this position, proof of full COVID-19 vaccination is required.

You will possess the following:
Ability to establish and maintain cooperative, collaborative, and productive work relationships.

Ability to maintain professionalism, composure, and diplomacy in a demanding work environment that may include stressful situations.

Ability to be a self-starter and work independently.

Strong communication, interpersonal, and customer service skills.

Actively seeks to understand information communicated by listening and asking for clarification when needed.

Ability to clarify and convey information in a clear and concise manner, in person, via phone, and/or radio.

Strong organizational and decision-making skills along with a detail-oriented work style to manage multiple tasks at once.

Ability to deal courteously and effectively with a diverse range of people, using judgement, tact, and sound decision-making skills, sometimes in conflict situations.

Pay Level:
7

Salary Range:
$40.04 (Temporary Rate)

• All CUPE job rates are currently under review and subject to change.

In addition to the rate of pay, we offer:

• an additional bi-weekly payment of $480 which represents a cost of living allowance

Requisition Number:
006413

Closing Date:
January 23, 2022 at 11:59 PM

Posting Type:
Internal & External (Reposted: January 8, 2022)

To apply: Please visit our website at www.rmwb.ca

We appreciate the interest of all applicants; however, only those individuals

selected for interviews will be contacted. Late applications will not be accepted.

Primary Location: Canada-Alberta-Regional Municipality of Wood Buffalo