RelateCare Hiring for Customer Service Representative Job at Tralee , Ireland Full Time

RelateCare is coming to Tralee in 2022, as a global company with our Head Office located in Waterford, we are expanding substantially and are opening our next office in Tralee, with onsite, remote and hybrid positions available.

Company Overview

Relatecare is highly successful healthcare communications and patient solutions business, providing patient access and patient engagement solutions to leading healthcare organisations globally. RelateCare began as a joint venture between the Cleveland Clinic and Rigney Dolphin in 2014 and has grown rapidly since. RelateCare supports healthcare organizations seeking to optimize their patient access, appointment scheduling, telehealth and contact centre models through a range of innovative consultancy and outsourcing solutions. They provide the knowledge and support necessary to increase patient access, reduce readmissions and create a patient-centric healthcare experience. RelateCare now serves 20 different hospital groups in US (including 4 of the top 10) and the HSE in Ireland.

The RelateCare Group employs 1200 people across all of its sites. The business is experiencing significant growth and targeting 4x growth over next 5 years. People are at the heart the business and the targeted growth will involve changes to all aspects of how the organisation attracts, retains, develops and motivates people across the organisation, in both its existing sites, new sites and growing remote workforce.

Summary/Objective

We are seeking full-time and part-time Patient Scheduling Specialists for Tralee. These are permanent positions that will comprise a hybrid of remote and onsite working, with lots of opportunities for career development and progression.

Key duties and responsibilities:

• Perform non-clinical screening to ensure patients are seen by the right physician at the right time.
• Review appointment information with patients.
• Provide appointment itineraries.
• Address patient scheduling needs via inbound calls.
• Accurate data entry of patient’s information into various systems.
• Outbound calls to discharged patients (non-clinical).
• Verify and review patients and families’ insurance coverage and benefit eligibility.
• Investigate, resolve, and document patient requests in a timely and efficient manner and coordinate the delivery of these requests.
• Following up on any unresolved queries and completing any call back requests in a timely manner.
• Demonstrate strong customer service skills and professionalism in all interactions with patients, families, and physicians.
• Working to achievable targets within a strong team orientated environment.
• Adapt to new changes in a fast-paced environment.

Required skills and Experience

• Minimum 1+ years customer service experience.
• Customer/patient service centred.
• Exceptional time keeping, attention to detail and passionate about always delivering service excellence.
• Excellent communication skills over the phone and handling phone systems.
• Self-motivated, enthusiastic and results oriented individual.
• Strong computer skills and experience with tracking and recording information and updating customer profiles/accounts. Strong working knowledge of MS Office.

Job Requirements for working remotely:

• Internet access provided by a cable/fibre provider or other internet provider. Please note that DSL, satellite, and cellular/mobile hotspot are not permitted.
• A minimum internet download speed of 20 Mbps or above and an upload speed of 2 Mbps.
• If working remotely, a quiet, private, and appropriate home office space.

Reference ID: CSRTK71221

Job Types: Full-time, Permanent

Schedule:

• 8 hour shift
• Holidays
• Weekend availability