RemX Hiring for Customer Care Representative at Monroe, NC Full Time

TYPE: Contract to Hire; Monday – Friday 8:00 AM – 5:00 PM or 10:30 AM – 7:30 PM; In office the first 60-90 days until fully trained then will go to partial remote.

WHY THIS COMPANY: Our client is an international manufacturing company with over 40,000 employees and nearly 70 billion in sales. They offer excellent opportunity for growth, stability, and career development. Our client provides a great culture, a family environment, and work-life balance.

YOUR DUTIES WILL INCLUDE:

• Schedule and dispatch service calls for technicians in assigned territory
• Create daily schedules keeping in mind necessary actions for key accounts based on service agreements
• Change schedules as required throughout the day for emergency calls
• Monitor technicians using GPS
• Other duties as assigned by management

HOW YOU ARE QUALIFIED:

• High School Diploma or equivalent required; some level of higher education preferred
• Two or more years of experience in dispatching role is required; experience dispatching in field service industry is preferred
• Ability to manage multiple requests simultaneously and prioritize needs of customer
• Ability to communicate effectively via phone
• Must have strong sense of urgency