Rentokil Initial Looking for Customer Service Manager at Christchurch, Canterbury, New Zealand Full Time

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.  

About The Role

Rentokil Initial has a fantastic opportunity for a Customer Service Manager to join our team based in Christchurch. You will be working in a dynamic, ever evolving environment. As the Customer Service Manager you will lead and empower the team to deliver a consistent experience to our clients ensuring our continued growth and success.

The successful candidate will bring a strong customer-centric mindset while communicating with both internal and external stakeholders to build better relationships and deliver a more collaborative outcome. They will be expected to use the systems in place and manage the planning team effectively to deliver a more customer focused approach in central planning.

The Key Responsibilities For This Position Are To

• Supervise, lead and develop the Customer Service Ethos
• Ensure the construction and delivery of individual and team KPI’s
• Analyse customer service data to ensure exceptional customer service levels are maintained
• Identify and deliver training needs including cross skilling for team efficiency and consistent service delivery
• Identify areas of growth and opportunity as a result of customer contact internally and externally
• Oversee all customer feedback ensuring appropriate and timely responses
• Support and encourage a culture of continuous improvement within the team

The Ideal Candidate Must Possess

• Previous experience in managing a customer service / planning team
• Proven success managing a team’s customer service metrics
• Exceptional written and verbal communication skills
• Advanced skills in accounts payable and receivable?? Understanding
• Advanced skills in customer retention and account management
• Ability to problem solve in a fast paced and dynamic environment
• Natural ability to build strong rapport with team members, branch contacts, field technicians and external customers

As part of the recruitment process, you will be required to complete the pre-employment medical, police and reference checks.

If you are looking for the opportunity to advance your career in a customer focussed management role at a global company this is the role for you! APPLY NOW!