Republic Services Hiring for Remote Call Center Customer Service Rep $16hr at Indianapolis, IN Full Time

POSITION SUMMARY: Working in a high volume contact center team, the Customer Resource Associate receives and responds to customer calls, inquiries, requests and concerns which may require research and investigation to reach a resolution. In addition, the Customer Resource Associate delivers a superior customer experience service in a prompt, empathetic, respectful and courteous manner to while ensuring customer concerns are resolved. The Customer Resource Associate provides a quality experience along every step of the customer’s journey, resulting in increased customer satisfaction and account retention for the company.

PRINCIPAL RESPONSIBILITIES:
Successfully completes training to become knowledgeable about the waste services industry and Republic Services’ processes, services and policies.

Responds in a timely and accurate manner to less complex customer service calls, ensuring that service issues and concerns are treated in a respectful and professional manner.

Effectively responds to routine issues regarding service requests residential and commercial service matters, which may involve outbound calls and other communications to resolve service inquiries and equipment issues.

Receives and reviews individual performance metric reports and action plans with manager to understand individual performance.

Enters service data into computer.

Logs information about customer service interactions into systems; updates information in a timely and accurate manner in order for associates to able to track service inquiries and resolution.

Performs other job-related duties as assigned or apparent.

QUALIFICATIONS:
Experience using bilingual skills, particularly Spanish, in a business environment.

MINIMUM REQUIREMENTS:
High school diploma or GED.

Previous customer service experience.

Excellent written and verbal communication skills.

Computer navigation and keyboarding skills

Hourly Range:Bonus Plan Details (if applicable):
START DATE: Friday January 21st, 2022

EASY TO WORK SHIFTS between 7:30am-6pm M-F Hours of Operation. First shift after training will be 9:15am-6:00pm until you are eligible for our next shift realignment.

TRAINING: Paid training. No time off allowed during this time to ensure optimal development.

PAY RATE is $16hr

Both training and the position will be work from home. It is a requirement to be within driving distance to our Indianapolis, IN location for on-site events and equipment pick-up. We supply your computer and equipment. You must provide your own internet with speed of at least 25mbps.

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.