Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. The global pandemic has certainly taught us that the ability to manage uncertainty is the challenge of our generation. At Resolver we are transforming risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.
We are ambitious in both our mission and our culture. As a scale-up, we have the innovative, non-hierarchical approach of a start-up blended with the stability and financial security of an enterprise. Resolver has been named one of Canada’s Great Places to Work five years in a row, our average tenure is 2.5 years and year over year 92% of Resolverites chose to stay with us.
So, what does that really mean for you? Let us share some thoughts:
Hi there! I’m Margaret, the Manager of Solution Engineering at Resolver. The sales culture at Resolver is pretty fantastic. Everyone shares a mindset of working towards a greater goal as a team, working together to push deals forward. We’re a helpful and collaborative team!
As a Technical Customer Success Manager, you will play a critical role in the growth of Resolver’s APAC region.
Working with our APAC Account Executive on net-new opportunities and owning existing customers expansion, your primary focus is to grow our APAC business. You’ll combine consultative selling with a solutions-based approach to solving problems and building relationships while keeping our customers’ business objectives in mind. You will apply product knowledge throughout the sales cycle and collaborate across all departments within Resolver to ensure our products are presented accurately and our value prop is being articulated effectively.
What you’ll be doing:
Application of Product Knowledge (30%)
Measures of success: Providing high quality demonstrations and being prepared for customer facing meetings to put Resolver in the best position to win deals.
Consultative and Conceptual Selling (30%)
Measures of Success: Win Rate, Recurring Revenue, User Licenses, Gross Revenue, Lead to Opportunity Conversions, Demos and Discovery calls
Account Management (20%)
Measures of Success: % Customers with Green Status, referrable customers, customer engagement, user adoption
Strategic Sales Planning (10%)
Measures of Success: _ Building business cases, knowledge of market/industry, connecting with internal stakeholders, and working with existing customer references_
Forecasting & Documentation (10%)
Measures of Success: Forecasting accuracy, accurate and up- to-date CRM data, mapping of decision makers and stakeholders, defining a quantitative ‘new reality’, and call to action
What we offer
We believe diversity is important in creating solutions for our customers and Resolverites. We have a comprehensive total rewards package which includes base compensation rooted in data (internal and external equity) as well as:
If you want to work in a highly collaborative environment and are committed to making a difference, let’s get the process rolling.
We truly appreciate all interest and will happily reply to qualified candidates.
Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at [email protected]
Job Type: Full-time
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