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United States
Revecore Hiring for ICR Information Requests Specialist at Remote Full Time
Purpose
Provides a high level of service to meet company commitments and objectives to facilitate timely resolution of client accounts for assigned clients.
Essential Duties and Responsibilities
- Updates patient accounts with information received from hospitals and follow-up with Contact Specialist.
- Accesses client connections/computer system to obtain information required to update accounts. Monitors requests to ensure they do not age beyond day.
- Performs special projects or tasks as assigned.
- Assist IT in resolving access issues.
Job Knowledge, Skills and Abilities Required
- Ability to communicate effectively and professionally both verbally and in writing.
- Demonstrated skill in providing a high level of customer service to external customers (clients) and internal customers (company departments).
- Demonstrated ability to work independently and follow-through on assignments with minimal direction.
- Knowledge of or ability to learn client and Operations processes and how they interact.
- Ability to produce accurate work while maintaining attention to detail.
- Skilled in organizing and setting priorities according to situational demands.
- Ability to work effectively under minimal supervision.
- Working knowledge of Excel and Word. Ability to gain proficiency in working with varied hospital databases.
- Must have a high level of attention to detail and be skilled in organizing and prioritizing work.
Education and Experience Requirements
- High school diploma or equivalent required.
- At least one year of customer service experience preferred.
Supervisory Responsibilities
None.
Working Conditions/Environment/Physical Demands/Travel Required
- General office working conditions; sitting and using a computer for long periods of time.
- Sedentary working conditions with some standing, walking, bending, and stooping required.
- Near acuity and manual dexterity using a computer, telephone and other electronic equipment for the majority of any work day.
- Protection from weather conditions but not necessarily from temperature changes.
- Percentage of travel: negligible.
