Position Summary:
We are looking for a methodical and well organized individual to handle our customer service representative. Knowledge of MS Office, Excel skills and the ability to read, write and speak English is a must. Able to have good ethics and high standards.
Essential Duties and Responsibilities:
1. Excellent communication skills written, spoken, via telephone face to face, email, ARINC radio system
2. Excellent interpersonal skills
3. Must be very organized
4. Must be able to multi-task and work well under pressure
5. Assist customers with requested services
6. Resolve customer requests, questions, complaints regarding the company’s services or products
7. Bill customers for services rendered
8. Set up new accounts; maintain records and other clerical duties
9. Maintain a high standard of professional appearance at all times
10. Maintain and stock materials and amenities in the customer service areas
11. Performs other duties as required. This job description in no way states or implies that these are the only duties to be completed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management
Knowledge and Skills:
For this position, we are looking for someone who is goal-oriented that can always maintain a professional image and attitude. Customer service principles include excellent listening skills, composure, approachability, and courtesy.
Qualifications:
Job Type: Full-time, Part-time
Pay: From $20.00 – $26.00 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Experience:
Shift availability:
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