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Mexico
Richemont Looking for Customer Service Administration Manager at Ciudad de México, México Full Time
En Richemont, creamos el futuro. Nuestra cartera incluye prestigiosas Maisons que se distinguen por su artesanía, creatividad y diversidad, la innovación tecnológica para ofrecer productos y servicios excepcionales. Key Responsibilities
- Key responsibility 1 – Daily Tasks
- Reception and management of local and foreign parcels of repairs from customers.
- Registration in the system.
- Enter estimate in the system and ensure customer is informed.
- Prioritize repairs with customers and watchmakers.
- Key responsibility 2 – Daily Tasks
- Check Final Control on completed repairs.
- Preparation of packages for FedEx/UPS shipping and tracking report.
- Answer phone calls and emails from customers.
- Follow up on answers/reminders and repair follow up.
- Key responsibility 3 – Administrative/clerical tasks
- Maintain office supplies.
- Key responsibility 4 – Project
- Participation and coordination of administrative tasks in RCS projects.
