Rig Logistics Inc Looking for Dispatcher at Rocky View County, AB Full Time

RIG Logistics is a professional dedicated transportation service for our valued customers.

As we continue to grow and provide quality professional transportation services, we are recruiting for a US Dispatcher /Planner to join our Calgary team.

Job Responsibilities

· Collaborate effectively with all team members in dispatch and transportation to achieve daily objectives.

· Responsible for monitoring loads and trucks in a specific geography prioritizing and planning power to move loads to destination

· Provide the highest levels of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience.

· Ensure that the assigned loads are confirmed with each driver prior to the completion of the work day.

· Confirm loads have been delivered or re-booked if needed and all safety and service incidents are reported to management.

· Follow up with drivers who are late with their loads and resolve any issues they may encounter.

· Respond to customer and drivers communication via email, phone, and messaging to resolve issues in an expedited manner.

· Ensure that drivers are submitting paperwork to the office team within 24 hours of delivery.

· Ensure accurate input of order data to keep information up to date and accurate in order to comply with government regulations.

· Comply with established company policies and procedures, and Occupational Health and Safety regulations.

· Handling of all drivers related Satellite / Ring Central messages or calls within assigned and overflow queues.

· Provide drivers with all necessary paperwork to complete deliveries.

· Maintain a safe and clean work environment.

· Work in a fast-paced environment.

Job Qualifications/Requirements:

· Working knowledge of TMW Systems/Load Link are considered an asset.

· Basic understanding of ACI-ACE Manifest / US Border Crossings will be preferred.

· Understanding of the general geography of Canada and US will be an asset.

· Sense of urgency and responsive to changes in a timely and efficient manner

· Excellent communication skills – both verbal and written.

· Strong computer, organizational, and analytical skills.

· Proven ability to deal productively and professionally with internal and external customers.

· Ability to multi-task and prioritize in a fast-paced environment.

Job Types: Full-time, Permanent

Salary: $50,000.00-$70,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Night shift

Ability to commute/relocate:

• ROCKY VIEW COUNTY, AB: reliably commute or plan to relocate before starting work (required)

Experience:

• dispatching: 1 year (preferred)

Work Location: One location