Rise Broadband Hiring for Tech Support Specialist- Remote/Work from home at Texas Full Time

Rise Broadband is a fast-growing company, comprised of the nation’s largest fixed wireless network. Through our subsidiaries, we provide broadband Internet & digital voice connectivity to residential & business customers in 16 states.

What does that mean for you? You’ll have the opportunity to be involved in a company that is a pioneer in the WISP industry and work for the largest contributor!

Who We’re Looking For

We are looking for dedicated Technical Support Specialists to assist our customers working from an at home/remote environment. You should be an individual who is driven to provide excellent service and problem solving to all customers.

What You Will Do

• Provide technical support via telephone for VoIP, Internet, Web Hosting services, Email and Ethernet connections

• Update and maintain account details with accurate data

• Use proper judgment to set up onsite service calls/equipment replacement as needed

• Communicate with all other company departments regarding operations issue

• Other duties as assigned

With everything we do, we connect people to an extraordinary experience! This includes our employees and the benefits we offer which is why you will see a structure that allows you to choose the benefits that are best for you and your family.

Benefits Paid at 100% by Rise Broadband

• Paid Time Off (starting at 14 days per year)

• 8 Paid Holidays

• Rise Broadband Service (where available)

• Short-term Disability

• Long-term Disability

• Basic Life (minimum of $50,000)

Additional Benefits

• Medical

• Dental

• Vision

• 401 (K) Retirement Savings Account

• Waiting Period- First of the month on or after date of hire. Applies to most benefits except PTO, holidays (no waiting) and Rise Broadband Service (30 day wait)

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Remote