Ritter Communications Hiring for I&R Dispatcher at Jonesboro, Arkansas Full Time

This job was posted by https://www.arjoblink.arkansas.gov : For more
information, please see: https://www.arjoblink.arkansas.gov/jobs/3824184

Ritter Communications has been at the forefront of the local
communications industry for more than a century. We began providing
telephone service in Northeast Arkansas in 1906. Today, Ritter
Communications serves over 100 communities across Arkansas, northeast
Texas, southeast Missouri, and west Tennessee. The company has grown
steadily over the years, expanding rapidly and is now the largest
privately-held regional broadband fiber, telecom, video and cloud
services provider in the Mid-South. Ritter invests heavily in the
communities it serves by deploying proven, best-in-class infrastructure
and technology, while coupling it with a world-class customer focused
experience.

We are looking for an experienced I&R Dispatcher to join our team!

General Summary:

This role monitors systems for incoming orders and assigns service
orders to technicians and contractors, and verifies that steps required
for the job have been met before scheduling. Coordinates with other
departments and customers to accomplish a correct and timely work order,
while also maximizing effectiveness of the scheduling process. Schedules
all projects in Time Management and notifies applicable departments /
individuals of job delay or completion.

Essential Job Functions:

• Monitors and maintains scheduling of incoming work orders. Escalates
  to supervisor any quantity, quality or timeline issues regarding
  incoming dispatch work orders that need additional approval;
• Works in conjunction with customer service representatives, service
  delivery coordinators and inventory control to ensure the accuracy
  of work orders and the availability of resources (technicians and
  equipment), and the clarity of communication to fulfill customer
  expectations;
• Prioritizes, organizes, schedules, and reassigns work orders for
  installation, service, and repair to meet special requirements and
  urgencies. Monitors re-dispatch queue including equipment needed to
  complete work order;
• Verifies that proper technicians are assigned to work order;
• Communicates with appropriate department regarding technician
  status;
• Coordinates cable contractors including necessary documents needed
  for them to complete order;
• Enters work orders into the system, ensuring all information such as
  arrival time, completion time are captured correctly;
• Updates the system to reflect the daily route progress;
• Creates various reports for management such as analyzing the number
  of tickets closed or the number of work orders per technician;
• Performs all other related duties as assigned by the Service
  Delivery Manager.

Knowledge, Skills, and Abilities:

• Knowledge of general office practices and procedures;
• Knowledge of company policies and procedures;
• Knowledge of company products and services;
• Knowledge of written communication practices, procedures and
  formats;
• Knowledge of various operating systems, Word, Excel, Explorer and
  Outlook;
• Skill in creative problem solving and working with others to achieve
  results;
• Skills in prioritizing and completing multiple projects;
• Skill in operating various office equipment such as a personal
  computer, copier, fax, and telephone systems;
• Skill in oral and written communication;
• Ability to communicate with customers, co-workers, and various
  business contacts in a professional and courteous manner;
• Ability to handle multiple tasks, work under pressure, and meet
  organizational deadlines – high level of customer service urgency
  and ability to deal with expedited issues;
• Ability to pay close attention to detail;
• Ability to follow written and oral instructions;
• Ability to prioritize tasks and practice effective time management.

Education and Experience:

High school diploma or GED required. One to two years previous
experience in dispatching or coordination/scheduling of resources
preferred.

Ritter Communications is an equal opportunity and affirmative action
employer; all qualified applicants will receive consideration for
employment without regards to sex, gender identity, sexual orientation,
race, color, religion, national origin, disability, protected Veteran
status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

We offer competitive compensation and an outstanding benefits package
including health, dental, vision, cancer, accident and life insurance,
short-term and long-term disability, 401(k) with company match, flexible
spending accounts, free gym membership, company discounts, tuition
reimbursement, paid training, paid leave, and much more!

Equal Opportunity Employer/Protected Veterans/Individuals with
Disabilities

The contractor will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another employee o