River Systems Hiring for Software Reliability Engineer – APAC Job at Sydney, Australia Full Time

6 River Systems (6RS) is a Shopify (SHOP) company leading the way to faster fulfillment. E-commerce has changed the world and our solutions power winning warehouses of the future. We’re revolutionizing warehouse automation with collaborative mobile robots driven by artificial intelligence and cloud-based software.
As a* Software Reliability Engineer* at 6RS, you will identify, analyze, contain, and resolve complex technical issues to keep 6RS solutions up and running for our customers. In this position, you will:

• Provide technical support to meet uptime targets for deployed robotic equipment and infrastructure
• Spearhead high severity escalations to meet service level agreement (SLA) targets
• Own multiple process improvement initiatives and mentor TechOps peers
• Build relationships with remote facilities to meet customer satisfaction metrics
• Generate metrics to monitor performance and prioritize work
• Work with relational databases and SQL querying tools, VPN, firewalls, routers, ROS, JavaScript, and cloud based technologies

We’re looking for a Senior Software Reliability Engineer with:

• Analytical, technical and problem solving skills applied to real world solutions
• Linux skills, experience with SQL, scripting language (e.g. Python, Bash, Perl), ROS, networking (SFTP, HTTPS) databases, XML, Javascript, and cloud based technologies
• Practical experience with troubleshooting server-side processes running in container environments
• Knowledge of network topologies such as VPNs, firewalls, and routers
• Ability to write tools and scripts to automate repetitive tasks
• Excellent interpersonal skills and a commitment to customer service
• Experience with troubleshooting and identifying the root cause of issues within defined SLAs
• Ability to work in a fast paced, rapidly changing environment
• Basic understanding of computer hardware (USB, Ethernet ports, HDMI, Power etc)
• Experience in a warehouse automation is a plus

Our culture is built on trust, smarts, and collaboration. As a team, we encourage open discussion about particularly challenging problems. We are as passionate about hiring diverse teams as we are about building great products.
Why 6RS? Recognized by the Boston Globe as a Top Place to Work

• Entrepreneurial spirit of a start-up combined with the stability of a global commerce company
• Competitive compensation packages and Shopify RSUs
• Company-paid health, dental, and vision coverage for all employees
• Paid holidays, vacation/sick time, and parental leave
• Annual 401k contribution from the company
• Lifestyle spending account

About 6 River Systems
Founded in Waltham, Massachusetts in 2015, 6 River Systems is a leading collaborative mobile robotics fulfilment solution and part of global commerce company Shopify. Founders Jerome Dubois and Rylan Hamilton were previously executives at Kiva Systems (now Amazon Robotics). The 6 River Systems solution is operating in more than 20 facilities in the U.S., Canada and Europe, fulfilling millions of units each week for companies including Lockheed Martin, CSAT Solutions, ACT Fulfillment, DHL, XPO Logistics, and Office Depot. To learn more, visit www.6river.com.
About Shopify
Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Headquartered in Ottawa, Canada, Shopify powers over one million businesses in more than 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more. For more information, visit www.shopify.com.

Job Type: Full-time