Riviera Hardware Holdings Ltd Looking for General Manager Retail Operations at Albany, Auckland, New Zealand Full Time

We are seeking a high energy and experienced retail operator to join us as General Manager of Retail Operations at Riviera Hardware Holdings Limited.

Reporting to the Managing Director and a key member of the companies ELT, you will provide leadership for the Retail Operations of the Company at its four Mitre 10 MEGA stores at Warkworth, New Lynn, Albany and Silverdale and the Mitre 10 store in Whangaparaoa. 

This is a very operational role and we are seeking someone who will lead by example focusing on merchandising standards, stock integrity, developing your team and building culture across it.

The General Manager is responsible for managing the development and implementation of operating plans, sales and budgetary process throughout the retail part of the business in order to meet or exceed agreed profit contribution and:

You will:

• Be accountable for all aspects of operational (daily) management of the stores through providing leadership to the Store Management and their teams.
• Monitor the performance of Stores against financial and non-financial measures, ensuring efficient and effective cost management against targets (e.g. sales, margins, expenses, profits and services)
• Communicate the business strategy or business plan, ensuring a clear understanding across the Stores of growth expectations.
• Demonstrate awareness of competitor movements and focuses on expanding market share
• Ensure effective recruitment and succession / development activities are maintained within the Stores, fostering a strong culture of high performance
• Improve values and culture throughout the Retail network
• Promote a culture of continuous improvement of health and safety performance through identification and managing all site and people hazards
• Champions the provision of excellent customer service and satisfaction

About you:

• You hold a Bachelor’s degree or equivalent in a related discipline.
• You have at least three years Executive Management experience in a retail environment.
• You have extensive retail knowledge and experience, ideally gained both in NZ and overseas.
• Demonstrated experience in setting strategic direction, outlining and delegating current year initiatives, and managing the achievement of commitments
• Capability to lead and oversee multiple sites, across different businesses, as well as large refurbishment/building/maintenance projects.
• Very strong retail store knowledge, from merchandising standards and stock integrity through to understanding the profitability levers, customer service dynamics, and methods to improve productivity and efficiency
• You have outstanding communication and interpersonal skills.
• You are highly organised, enthusiastic and proactive.
• You have excellent analytical skills and attention to detail.
• You are self-sufficient and results focused, you know what needs to be done, and deliver. 
• You enjoy working in a fast-paced environment, have a sense of urgency but can remain calm under pressure.
• You build and maintain strong relationships with internal and external customers, suppliers and partners.
• You work in a co-operative and positive manner with a broad cross section of businesses and people and are experienced working with stakeholders at a senior level. 
• Use extensive retail experience at an executive level, to continue to develop the strategic path that is already in place and to leverage opportunities and efficiencies across the business.

Discover why you should connect with us and become a part of our talented team:

Our mission at Riviera Hardware Holdings is to be the Destination of Choice for our Customers, the Partner of Choice for our Supplier Community and Employer of Choice for our Team.

• We have an obsession for raising the bar on what people think a retail experience should be. As part of your valuable contribution, you will be rewarded with competitive remuneration, ongoing professional development opportunities, the support and training you need to achieve your ambitions.
• In return we offer a workplace environment that is positive and supportive

Our House where we are the best, we can be in serving our customers:

As the biggest home improvement retailer, and a trade partner of choice, life at Mitre 10 is fast paced and offers huge scope.

• As a Kiwi owned business partnering with some of New Zealand’s best-known brands, we are uniquely placed to retain the special, local family feel of a small business, with the support of national networks, infrastructure, systems, and training.
• Since Riviera Hardware Holdings inception in 2009, where we started out with a small local Mitre 10 store in Warkworth, we have grown to be the largest group of stores within the Mitre 10 national network. We are proud to offer our customers a shopping experience like no other in New Zealand’s largest hardware retail store, Mitre 10 MEGA Albany as well as New Lynn, Warkworth, Whangaparaoa and Silverdale, all also boast Columbus Coffee shops. We also have a Distribution Centre and own our own Frame and Truss Manufacturing Plant.

Please note:

All employment offers are subject to background checks including References and Ministry of Justice Checks and applicants need to be able to fulfil the inherent requirements of the role including have the right to work in New Zealand.