Technical Support Analyst Agawam, MAPermanent$80,000.00 – $90,000.00 / Yearly Description If you have a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users, Robert Half has the Desktop Support Technician role for you. Self-starters with strong problem-solving skills and a passion for working in an innovative environment will thrive in this position. Located in the Agawam, Massachusetts, area, this Desktop Support Analyst role is permanent in nature. Your responsibilities – Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems – Retain, investigate, and restore computer systems, hardware, printers, and computer peripherals – Arrange hardware repairs with the appropriate vendors – Create records of daily data communication transactions, issues and remedial actions taken or installation activities – Administer computer desktop support in accordance with established policies and procedures – Solve computer problems, and implement appropriate action/solutions – Interact regularly and effectively with ticket submitters Requirements – Command of Active Directory – Microsoft Office 365 experience – 3+ years of desktop support or other related experience – Experience writing procedure manuals, user instructions, business correspondence, and general report writing .
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