Robert Walters Looking for Contract Desktop Support at Auckland, Auckland, New Zealand Full Time

Our client is on the hunt for an enthusiastic Desktop Support Specialist with exceptional communication skills and a service-oriented mindset. This temporary role which will go permanent, offers the opportunity to provide support across a range of technologies and software within a prestigious professional services company. The ideal candidate will be a outgoing, team player, able to empathise with and prioritise the needs of users. Your ability to solve technical problems swiftly, communicate clearly, and maintain composure under pressure will be key to your success in this role.

• Opportunity to work in a prestigious company
• Chance to provide support across diverse technologies and software
• Role demands strong problem-solving skills and excellent communication

What You’ll Do

As a Desktop Support Specialist, you will play a crucial role in maintaining the smooth operation of our client’s IT infrastructure. You will be responsible for providing both Tier 1 and Tier 2 level support, handling everything from password resets to account setups. Your day-to-day responsibilities will also include troubleshooting printer issues within a Microsoft environment and keeping all relevant documentation updated. Effective and professional communication will be a key part of your role, whether it’s over the phone, through email, or face-to-face.

• Provide Tier 1 and some Tier 2 level support to the company’s users
• Handle tasks ranging from resetting passwords to setting up new accounts
• Troubleshoot issues with printers in a Microsoft environment
• Keep documentation updated regularly
• Ensure effective and professional communication internally via phone, email, and face-to-face interactions

What You Bring

The ideal candidate for this Desktop Support Specialist role brings along a proven track record of delivering exceptional customer service. Your strong written and verbal communication skills will enable you to interact effectively with various stakeholders. A relevant ICT or University qualification is required for this role, along with exposure to Windows Server operating systems like Active Directory. Your ability to quickly adapt to new technologies and software will be highly valued.

• Experience delivering exceptional customer service
• Strong written and verbal communication skills
• A relevant ICT/University qualification
• Exposure to Windows Server operating systems, such as Active Directory

What’s Next

Ready for an exciting career move? Don’t miss out on this opportunity!

If this sounds like the perfect fit for you, apply today by clicking on the link!

Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence within this timeframe please do not hesitate to contact Bianca Madden on 64 9 374 7300