Rocket Mortgage Hiring for SAFE Instructor at Cleveland, OH Full Time

Proven training and coaching expertise

Extremely high level of attention to detail

Ability to adapt to change within our ever-changing environment

Job Summary

The SAFE Instructor is responsible for training bankers during the first stage of their career. Instructors onboard and educate our newest mortgage banking team members to get them acclimated to our culture and help them become proficient in mortgage knowledge. These trainers are responsible for monitoring and coaching team member performance and expectations. They are also responsible for documenting conversations and deciding what type of coaching is appropriate for each situation. They deliver trainings and ensure their trainees have a solid grasp of the material presented. This role requires a strong understanding of metrics for appropriate follow-up conversations to ensure trainees have retained the information and have the necessary support.

Responsibilities

Train bankers on the fundamentals of the mortgage industry, federal and state licensing, product guidelines, pricing, influence and persuasion, and our technology

Be an expert in the mortgage banking role and in researching banker/leader needs

Plan, initiate and execute on several classroom sessions to lay the foundation for our newest bankers

Work closely with team members within Banker Training, Marketing, Technology, Metrics/Business Intelligence, Servicing, Mortgage Banking and Operations

Work closely with company leaders to enhance training delivered to our mortgage bankers

Who We Are

Detroit-based Rocket Companies® is a family of businesses providing simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in several different industries, including mortgages, fintech, real estate, automotive and more. We’re insistently different in how we look at the world and committed to an inclusive workplace where every voice is heard. We’re passionate about the work we do, and it shows. We’ve been ranked #5 on Fortune’s list of the 100 Best Companies to Work For in 2021, as well as ranking #1 for Fortune’s Best Large Workplaces in Financial Services and Insurance List in 2021.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.