Rockpoint Legal Funding Hiring for Remote Medical Scheduler Job at Guadalajara Full Time

Rockpoint Legal Funding is California’s leading provider of funding to personal injury victims and their families while their attorneys fight for a fair settlement. With the ultimate goal of helping people ease the stress of these legal matters, Rockpoint provides the financial tools and solutions to attorneys and their plaintiffs to quickly bridge the gap between injury and settlement, helping plaintiffs during these unexpected times of need.

Role Description:

We are looking for a full-time Remote Medical Scheduler to develop our client relationships from the first phone call. The medical scheduler will take ownership and facilitate all scheduling requests and provide a superior client experience throughout the process. The ideal candidate is a team player who is able to provide concierge-level service and be hyper-responsive to our client’s needs. This is a demanding and fast-paced position that requires you to hit the ground running every day. The right person would be able to see beyond their position and jump in to assist in other tasks.

Responsibilities:

• Coordinating with medical providers and patients to schedule surgeries, procedures, and consultations
• Answer phones (professional phone etiquette), take detailed messages, and redirect calls appropriately)
• Advising all parties of current case status and treatment updates.
• Preparing client forms and contracts for review and execution.
• Keeping client files organized with all current contracts and case documents.
• Working with medical facilities to obtain billing information for timely payment.
• Monitoring and staying informed of all active and pending medical applications. Keeping applications moving continuously within our CRM
• Assist other members of the team with various tasks as they arise.

An ideal candidate is a person with a “can-do” attitude along with the ability to thrive in a fast-paced, performance-driven organization. They should have highly developed interpersonal skills and the ability to relate well to all personalities. Sales experience and the ability to build relationships with diverse personalities is a big plus.

Job Requirements

• Great attention to detail, excellent organizational and time management.
• Punctual, and reliable must be able to work from Monday thru Friday from 12 PM to 8 PM PST
• Excellent communication skills (verbal, listening, writing). High level of comfort and confidence on the telephone, as well as the ability to communicate effectively through emails.
• Strong computer, data entry, and reporting skills (Word, Excel, Outlook, Internet)
• High ethical standards and integrity
• Be discrete with patients’ health information
• Experience in personal injury law is a plus but not required
• Sales and marketing experience is a plus but not required.

Technical Requirements

• You must speak fluent English (C1 Minimum) and Spanish.
• You must have a reliable high-speed internet connection at your home.
• You must have at least 1 year of Customer Service experience over the phone.
• You must have a working computer system. Two computer monitors are a plus!

HOW TO APPLY: Send an updated resume in English to miriam [at] rockpointlegal.com along with a voice recording in English telling us why you are interested in this position.

Disclaimer: We are an equal opportunity employer and abide by all laws pertaining to the hiring process in the state of California without regard to sex, race, religion, age, etc. employment is offered based on skill, experience, and this employer’s criteria for employment.

Job Types: Full-time, Contract

Pay: From $100.00 per hour

Experience:

• customer service: 1 year (Preferred)
• scheduler: 1 year (Preferred)

Language:

• fluent English (Preferred)