Rogers Behavioral Health Hiring for Patient Access Specialist at Remote Full Time

*This role is 100% Remote-Work from Home*

Summary:

The Patient Access Specialist is the first point of contact for patient, family members and other members of the community seeking access to and information regarding life-changing care at Rogers Behavioral Health. The Patient Access Specialist gains career experience to develop and progress with a nationally recognized behavioral health leader.

Job Duties & Responsibilities:

• Evaluate incoming telephone and website inquiries to determine and explain the next step to providing care at Rogers or at other facilities
• Understand clinical criteria necessary for admission to Rogers’ programs.
• Describe levels of care within Rogers to potential patients and/or their representatives.
• Inquire of potential patients and/or responsible representatives to obtain demographic and insurance information.
• Understand how to use Rogers’ non-financial contract summary listing when communicating information regarding admission of a potential patient.
• Explain insurance coverage to patients during the pre-admission process and answer related questions.
• Assist in coordination of admissions with patient and/or responsible representative to include
• admission information, directions, and information about the program they will be entering.
• Recognize cases that require the involvement of Rogers’ outreach services or that provide
• an opportunity for outreach services.
• Involve the Patient Access Manager/Supervisors or on-call Admissions Manager in cases that require special attention due to the complex nature of the case.
• Ensure all viable calls are entered in the computer system capturing necessary information.
• Ensure referral source information is obtained from each caller and entered into the computer system.

Education/Training Requirements:

• High school diploma (Bachelor’s degree preferred).
• Must be fully vaccinated for COVID unless approved for a medical or religious exemption.

Schedule: 1.0 FTE, Monday-Friday 11:00am CST – 7:30pm CST

• Department is staffed 7 days a week including holidays
• Shift: Monday-Friday 11:00am CST – 7:30pm CST
• This position includes a holiday and weekend rotation
• Shift differential for nights

Benefits:

• Comprehensive benefits package (medical, dental, vision, etc.) for positions of 30 hours or more per week.
• Childcare reimbursement offered for positions of 20 hours or more per week.
• Gainshare bonus based on company goals.
• 401k with matching contribution that is fully vested from day 1.
• Loan relief, tuition reimbursement and scholarship opportunities.

ABOUT ROGERS BEHAVIORAL HEALTH

Rogers Behavioral Health is a nationally recognized, not-for-profit provider of highly specialized psychiatric care. Rogers offers evidence-based treatment for children, teens, and adults with OCD and anxiety, addiction, depression and other mood disorders, eating disorders, trauma, and PTSD. Backed by more than a century of experience, Rogers is leading the way on measurement-based care and use of clinical outcomes. Rogers provides residential care and has three inpatient facilities located in southeastern Wisconsin. Rogers also offers outpatient services in a growing network of communities across the U.S.

The System also includes Rogers Behavioral Health Foundation, which supports patient care, programs, and research; and Rogers InHealth, an initiative that works to eliminate the stigma of mental health challenges.

For more information, visit rogersbh.org.

EOE/MFDV

Required Skills

Required Experience